topic Re: Moderators: please change my plan back. in Get Support

Moderators: please change my plan back.

adam7 — Tue, 04 Jan 2022 19:28:14 GMT

Hi,
I changed my plan yesterday night to the most basic, thinking it would take effect at my next billing cycle. I had the 135 dollar plan that included everything I needed. I was under the assumption it would last me until September, as I prepaid for it as all customers. Now I'm left with no service and I had to pay for this!! I'm a little confused.

Please credit my account the 25 dollars and just change me back to my last plan, with original renewal date. Just undo the changes from last night.

Re: Moderators: please change my plan back.

ShawnC13 — Wed, 09 Aug 2017 17:01:47 GMT

@adam7, sorry to hear about this. If you change your plan unless you future date your plan it takes effect immediately. I am not sure if the mods are able to reverse this or refund money on this. If you had any of the promo plans you may have also lost that and be subject to all new pricing plans. You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

Re: Moderators: please change my plan back.

adam7 — Wed, 09 Aug 2017 17:38:57 GMT

Thanks for your response. I'm in touch with the mod team and will report back.

Re: Moderators: please change my plan back.

adam7 — Thu, 17 Aug 2017 21:06:53 GMT

It's egregious that the system allows for you to modify a plan that has every add on to one that is the most basic without letting you use your original prepaid balance.

I assume the change would be effective on my next billing date, instead public mobile charged me 25 dollars immediately and downgraded my plan to basic, even though I had a month left!!

If this does not get addressed quickly then I'll forward it to the provincial Ministry of Consumer Services. Please message me if you've been usurped in a similar way, and are thus in the same class of victims as myself.

Adam F.

Re: Moderators: please change my plan back.

Survalex — Sat, 19 Aug 2017 12:18:31 GMT

Let us know what happens