topic Re: Promo code 12MONTHS2GB. in Get Support

Promo code 12MONTHS2GB.

DaveGW — Fri, 22 Apr 2022 21:36:32 GMT

When I setup my public Mobile account I used the promo code 12MONTHS2GB. but it has not been applied to my account.

Re: Promo code 12MONTHS2GB.

Yummy — Fri, 22 Apr 2022 16:52:28 GMT

Are you confident you entered code in proper field?

I do not think you will see promo data right away, but I might be wrong.

Re: Promo code 12MONTHS2GB.

computergeek541 — Fri, 22 Apr 2022 16:59:27 GMT

@Yummy wrote:
Are you confident you entered code in proper field?
I do not think you will see promo data right away, but I might be wrong.

If someone were to enter this promo code into the referral code field by accident, and error message would be displayed.

Re: Promo code 12MONTHS2GB.

BKNS27 — Fri, 22 Apr 2022 17:05:01 GMT

@DaveGW

Normally it will take 72 hours for your promo bonus to show upon your account.

So check your account after this time and if it still doesn’t show, contact aCS_Agent to have this corrected.

Re: Promo code 12MONTHS2GB.

DaveGW — Fri, 22 Apr 2022 17:05:21 GMT

I entered both a refferal code and promo code in the propper boxes and had NO error code

Re: Promo code 12MONTHS2GB.

JL9 — Fri, 22 Apr 2022 17:49:34 GMT

There have been some mixed signals between 12MONTH and 12MONTHS. Either way it should be able to be manually added if you don't see it in next day or 2

Re: Promo code 12MONTHS2GB.

esjliv — Fri, 22 Apr 2022 19:52:48 GMT

@DaveGW wrote:
I entered both a refferal code and promo code in the propper boxes and had NO error code

@DaveGW - if after 72 hours you still do not see the referal or promo information in your account submit a ticket with CSA and explain your issue.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Promo code 12MONTHS2GB.

Spudster — Sat, 23 Apr 2022 00:48:11 GMT

@DaveGW

It could take up to 72 hours to see this under the "My Promotions" field on the right hand side of your Self-Serve landing page.

Re: Promo code 12MONTHS2GB.

DaveGW — Sun, 24 Apr 2022 20:38:58 GMT

Well thanks everyone, I checked and found I have my 2GB on my data.

DaveGW