topic Re: reset password in Get Support

reset password

khiemho — Fri, 22 Apr 2022 16:36:48 GMT

i forgot my password and try to reset it but my email did not work , please help me to reset it.

Re: reset password

hairbag1 — Fri, 22 Apr 2022 16:41:27 GMT

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: reset password

Yummy — Fri, 22 Apr 2022 16:45:52 GMT

Contact agent for assistance with email/pass

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: reset password

BKNS27 — Fri, 22 Apr 2022 17:02:08 GMT

@khiemho

Try clearing your cache, cookies and go incognito in an hour then try login and click on Forgot Password while you are waiting for a CS_Agent to get back to you.

Re: reset password

esjliv — Fri, 22 Apr 2022 20:09:28 GMT

@khiemho

Have you ever created a self serve account? If not you can register for one here: https://selfserve.publicmobile.ca/forgot-password/

Or, if you been in nonpay/suspended status for over 90 days, then you lost your phone number, Public Mobile account, and access to your online self serve.

Otherwise, see other posts.