topic Re: Wireless Data Not Working in Get Support

Wireless Data Not Working

metcalfe182 — Thu, 21 Apr 2022 22:34:08 GMT

My wireless data has not been working for days since I upgraded my plan from 2GB to 10GB

- I have reset the phone

- Taken the SIM card out and switched with another Public Mobile user

- No data on their phone and data on my phone with the other sim card in it

- Profile page does not tell me anything

- Data tracking on the phone says I have hardly used any

- I have switched the preferred network from LTE to 3G and back again

- I have purchased added data to see if that was the problem ... Adding data didn't restore the network

...Any ideas?

Thanks!

Re: Wireless Data Not Working

softech — Thu, 21 Apr 2022 22:42:26 GMT

@metcalfe182 You said you reset the phone, what kind of reset? Network reset?

When you login to My Account, in the My Data & Add-ons box , do you see a line about your mobile data similar to this one (except yours should show 10 GB at 3G speed)

Try to change the Preferred network to 3G ONLY/WCDMA ONLY and see if it helps

Re: Wireless Data Not Working

NDesai — Thu, 21 Apr 2022 22:53:08 GMT

@metcalfe182 What phone do you have? If it's an Android phone, you might need to check APN settings. Are you able to send MMS text messages? You might also want to try your SIM card in any other unlocked phone to see if data works.

Re: Wireless Data Not Working

dust2dust — Thu, 21 Apr 2022 23:01:23 GMT

Did you successfully change the plan? Or was it just scheduled for the next renewal and the renewal hasn't happened yet?

The add-ons certainly should have worked. I hope you didn't buy US roaming add-ons instead.

Re: Wireless Data Not Working

Yummy — Thu, 21 Apr 2022 23:02:12 GMT

Did you ever before used data?

Did you ever before used data add-on?

Can you check your self-serving account to see if you have Any data available? Post screenshot.

Re: Wireless Data Not Working

JL9 — Thu, 21 Apr 2022 23:26:23 GMT

Is everything else in good working order? text/phone etc