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Refund on unused account funds

rodjames — Fri, 22 Apr 2022 04:07:13 GMT

Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve.

How do I get this 21$ back? I'm not about giving money away for nothing.

Thanks,

Rod

Re: Refund on unused account funds

NDesai — Thu, 21 Apr 2022 22:23:34 GMT

@rodjames That is right. As soon as you port out your number, your account is deactivated. You should've contacted them first about the remaining balance. I believe there is nothing they can do now.

Re: Refund on unused account funds

rodjames — Thu, 21 Apr 2022 22:30:48 GMT

Oops

Re: Refund on unused account funds

Yummy — Thu, 21 Apr 2022 22:49:09 GMT

There is no refund at PM if you are closing your account.

Porting out closes your account.

Re: Refund on unused account funds

JL9 — Thu, 21 Apr 2022 23:23:16 GMT

Yeah it is lost unfortunately. You used to be able to transfer it over to another PM account but that isn't an option anymore either

Re: Refund on unused account funds

Spudster — Thu, 21 Apr 2022 23:55:09 GMT

@rodjames

I'll probably get 'called out' for this, but IF you've moved to TELUS or Koodo, you might have a chance to capture this 'credit' if you reach a nice Customer Service Representative there. (this is because TELUS is the parent company of Koodo & Public Mobile)

But I wouldn't hold your breath...

Re: Refund on unused account funds

rodjames — Fri, 22 Apr 2022 01:12:34 GMT

Thanks for the replies, I'm just gonna write it off. If it was more than 20$ I would probably bother. But no I moved to the big red guy, so it's gone.

Re: Refund on unused account funds

hTideGnow — Fri, 22 Apr 2022 01:16:36 GMT

HI @rodjames Sorry, prepaid is prepaid and no partial refund 😞

Hope you have a Happy new Big Red life 🙂

Re: Refund on unused account funds

rodjames — Fri, 22 Apr 2022 03:33:29 GMT

It was a good run either way 🙂 Nothing bad against PM, just got a veterans discount on a new plan I couldn't turn down (it's got 5g lol)