topic activation in Get Support

activation

precious23 — Thu, 21 Apr 2022 20:59:32 GMT

lost my phone, just got a new one, and new sim card, is unable to activate card

Re: activation

dust2dust — Thu, 21 Apr 2022 21:01:47 GMT

Don't activate. Log in to your account and use change sim.

Re: activation

JL9 — Thu, 21 Apr 2022 21:05:34 GMT

Yeah you don't want to miss out on your rewards and any remaining balance you may have, especially if you have the old rewards program. As long as it has been less than 90 days since your account was last active you can just go in and change sim.

Re: activation

esjliv — Fri, 22 Apr 2022 01:53:36 GMT

@precious23 wrote:
lost my phone, just got a new one, and new sim card, is unable to activate card

@precious23 - where were you trying to activate the card?

Was this through your Self serve account under the sim change feature, or were you trying to activate a whole new account? If a new account, than, thankfully something failed.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud