topic Re: No numbers available for selected city in Get Support

No numbers available for selected city

Veranika — Thu, 21 Apr 2022 20:17:27 GMT

Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).
Does anyone know what to do?

Re: No numbers available for selected city

softech — Thu, 21 Apr 2022 19:51:39 GMT

@Veranika Try another browser or Incognito mode and it might work

I just tried and they did have Toronto phone numbers to pick

Re: No numbers available for selected city

dust2dust — Thu, 21 Apr 2022 19:54:03 GMT

Or just pick a number any number and then use that change number to find a Toronto number as above. It is curious that the activation screen doesn't come up with one in your case.

Re: No numbers available for selected city

Veranika — Thu, 21 Apr 2022 19:57:51 GMT

Have just tried both options and neither worked 😞

Re: No numbers available for selected city

softech — Thu, 21 Apr 2022 20:00:00 GMT

@Veranika

You have 2 choices

1. you might have to wait and try back again in couple hours.

2. Pick a temporary number now and then choose Change Number after it is all activated. The screen I posted earlier is the Change Number screen from my own My Account. As you see, you can Change a Toronto number after you became a customer

Re: No numbers available for selected city

esjliv — Thu, 21 Apr 2022 20:00:37 GMT

@Veranika

Try to use the live chat for activations link :

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: No numbers available for selected city

dust2dust — Thu, 21 Apr 2022 20:01:05 GMT

I just did a trial activation and I got the same thing. Just find a number anywhere and then change it once you're all set up. Curious that activation draws from a different list apparently.

Re: No numbers available for selected city

softech — Thu, 21 Apr 2022 20:02:05 GMT

@esjliv Honest, I don't think the live chat will be much help. They never provide technical support. The most technical thing they will do is to ask user to open ticket here

OP could benefit more to Live chat with you 🤣😂

Re: No numbers available for selected city

esjliv — Thu, 21 Apr 2022 20:06:25 GMT

@softech - I never used that Live Activation option myself. But, it is supposed to be 'live' humans helping. And, maybe they have an ability to see a phone number pool or certain extensions.

Who knows - 🤔

Re: No numbers available for selected city

computergeek541 — Thu, 21 Apr 2022 20:25:00 GMT

I'm actually seeing both 437 and 647 numbers. The 647 area code is becoming more of a rarity and the 647 number and one of the ones that I saw is actually a really good one (repeating digits).

Re: No numbers available for selected city

JL9 — Thu, 21 Apr 2022 20:49:30 GMT

Did you try another city to get a number and just going to use change number or are you waiting to see if the numbers populate later today/this week?

Re: No numbers available for selected city

Veranika — Thu, 21 Apr 2022 23:24:20 GMT

So, I had waited for a couple of hours but nothing has changed since then. Followed the advice to pick any number and switch in Change number then. It worked. Thanks everyone! 😊