topic Re: Payment in Get Support

Payment

nicebirdiejay — Thu, 21 Apr 2022 18:01:03 GMT

Trying to make payment on my account forgot password and security questions

Re: Payment

hairbag1 — Thu, 21 Apr 2022 18:02:22 GMT

You can make payment with your credit card by dialing 611...you will need your PM pin too.

Re: Payment

dabr — Thu, 21 Apr 2022 18:03:51 GMT

@nicebirdiejay You'll need to contact customer support for a password reset. Submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

BKNS27 — Thu, 21 Apr 2022 19:10:51 GMT

@nicebirdiejay

You can also purchase a PM voucher and enter it through 611.

If your renewal date is coming up or account is suspended.

Re: Payment

hTideGnow — Thu, 21 Apr 2022 19:09:15 GMT

HI @nicebirdiejay If you need to make a payment to resume service quick, you can also go to a store and buy PM voucher and then load voucher via *611. If you are doing it that way, buy it from Shoppers Drug Mart or Shell or Loblaws, their vouchers can be used immediately.