topic Re: Refund in Get Support

Refund

Adetutu — Tue, 04 Jan 2022 19:28:01 GMT

I'm a new user and just bought a public mobile sim and paid for a plan.

I wasn't able to have the plan work for about 2 weeks now. And would like my money back.

who and where do I get help from?

Re: Refund

Chaos_Scorpio — Wed, 09 Aug 2017 12:22:07 GMT

this is a pre-paid service so doubt you can get a refund but try contacting a mod:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Refund

will13am — Wed, 09 Aug 2017 12:45:29 GMT

@Adetutu, sorry to hear about your rough start. If you discuss your problem with the moderator team, I am sure they will have you up and running in short order and will credit you for the time that you were without service. Give the service a chance, it is a lot better than your first impression. Anyway, ere is the direct private message link to the moderator team. Good luck.

Re: Refund

Adetutu — Wed, 09 Aug 2017 13:12:39 GMT

So far it's more complicated than it should be. I'm sure their saving a lot of money with no physical locations(?) but where they gain in "Innovation" they lose in convenience.

No one wants to spend hours setting up a phone. Or reading through a whole community just to get the information needed.

Their competition has people on ground and they get customers setup in mins. No hassle. And if there is a problem, you go back

Re: Refund

stonechucker — Wed, 09 Aug 2017 13:30:23 GMT

I had very little problem signing up, but I researched everything before I made the jump. But maybe that's my way of doing things, find out everything I need to know before jumping.

you sound like the majority of the population, who just thinks everything should work out of the box, and not understand the potential hiccups and errors that may occur, whether the system', or your own.

Depending on your service requirements, Public Mobile could be exactly what you're looking for. If you require constant hand holding, I suggest you look elsewhere.

I've been with Public Mobile since June last year. I started my research of the company, and its operations since December prior. I put in the effort to understand how and where to get help when needed, and that has only been a few small issues, which took no more than 3 hours of waiting to resolve.

Re: Refund

mimmo — Wed, 09 Aug 2017 13:44:17 GMT

Hi what was the problem you had?

I have never seen an issue take hours to fix. by that mean 5-10 minutes to search forum and a couple minutes to write a moderator. no drivig to a store no waitig on hole etc.

You mentioned two weeeks of no service. but today seems like it is the first day asking questions, even on how to cotact support.

Re: Refund

Adetutu — Wed, 09 Aug 2017 13:46:55 GMT

I'm glad for you deputy mayor- stonechucker

And I love that passive aggressive Canadian wit.

Congratulations on your December to June research and 3hrs of waiting for a service, must be nice having a lot of time to spare.

Thanks for your helpful advice and comment. It was very well appreciated.

Re: Refund

mimmo — Wed, 09 Aug 2017 13:48:18 GMT

@stonechucker I'm sorry but i have to disagree with one part of your reply.

The system should work, yes potetial unforseeable hickups are ok. but we keep seeing the same issues arise time and time again some of them for over a year. those should just work by now.

@stonechucker wrote:

you sound like the majority of the population, who just thinks everything should work out of the box, and not understand the potential hiccups and errors that may occur, whether the system', or your own.

Re: Refund

stonechucker — Wed, 09 Aug 2017 13:59:55 GMT

I do not disagree with you, yes they should be fixed, and for whatever reasons, Public Mobile, or Telus has decided that they will continue to not fix the issues in a timely matter, if at all. The company continues to leave the errors in place.

there are some customers who do not have these problems. We don't hear about them, because they have no reason to come to the community, they don't have problems.

this leads me to believe, the vast majority of issues are customer self-inflicted. Entering wrong data, having pop up blockers misconfigured, not verifying before submitting their data.