topic Emails in Get Support

Emails

Butterfly4rw1 — Thu, 21 Apr 2022 20:30:22 GMT

I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?

Re: Emails

Meow — Thu, 21 Apr 2022 16:28:09 GMT

Check My Settings (for Community language):

Re: Emails

JL9 — Thu, 21 Apr 2022 16:38:18 GMT

I had this for a bit as well - and just updated the page that @Meow has attached. That should do the trick

Re: Emails

dust2dust — Thu, 21 Apr 2022 16:40:26 GMT

If it's account emails and not community emails then click on the chatbot link at the bottom to contact the support people.

Re: Emails

esjliv — Thu, 21 Apr 2022 20:20:04 GMT

@Butterfly4rw1 wrote:
I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?

@Butterfly4rw1 - if you are talking about communication emails from Telus/Koodo/Public Mobile.

And, like @dust2dust mentions, account emails, you can contact moderators...but they are now called Customer Support Agents (CSA).

Methods to reach CSA found here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Otherwise, @Meow as you covered for the Community emails you may be receiving.