topic Re: SIM Card order: 2xxxxx in Get Support

SIM Card order: 2xxxxx

brownkm — Thu, 21 Apr 2022 15:32:09 GMT

Hi, I ordered this on April 10 and I'm still waiting. Wondering the status?

Re: SIM Card order: 2xxxxx

softech — Thu, 21 Apr 2022 15:32:17 GMT

@brownkm sim card order from PM online could take as many as 3 weeks. Yes it is slow. If you need one urgently, check mobile stores around you. If you activate with them, they will likely give you the sim for free anyway

to check the status of your sim order, please open ticket with PM Support with direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: SIM Card order: 2xxxxx

hairbag1 — Thu, 21 Apr 2022 15:39:05 GMT

If you're in GTA, get ahold of these folks...

https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-prepaid

SIM is only $3 and they offer curbside pickup.

Re: SIM Card order: 2xxxxx

Meow — Thu, 21 Apr 2022 15:47:44 GMT

It usually takes 2-3 weeks (or longer - covid is excuse) to receive it.

You can inquire with the agent but I bet you will get the same answer. SIMs are sent by regular mail so I doubt there is a tracking umber.

Re: SIM Card order: 2xxxxx

JL9 — Thu, 21 Apr 2022 15:51:43 GMT

I second this, whether you pick up or get it shipped it is much quicker. If you go this route you can reach out to a CSA for a refund or have them put the cost of the sim from PM into your available balance.