topic Re: Added Funds in Get Support

Added Funds

Barbiegrrrl — Thu, 21 Apr 2022 14:27:04 GMT

Hello,

I added funds to my account and it has not renewed my privilege's can we please update my payment?

Re: Added Funds

softech — Thu, 21 Apr 2022 14:42:33 GMT

@Barbiegrrrl are you trying to renew early? Adding fund would not automatically renew your plan, if you need to renew you plan early, you will have to open a ticket with PM Support

Or if you need to renew a suspended plan, you might want to make a manual payment of $1 extra using "Other (Enter the desired payment amount)" and the click on the button "Reactivate current plan" if the button is there, then logoff from My Account and reboot your device

Re: Added Funds

hairbag1 — Thu, 21 Apr 2022 14:49:53 GMT

Has your phone stopped working...or have you just run outta data ?

Re: Added Funds

Barbiegrrrl — Thu, 21 Apr 2022 14:54:27 GMT

All good peeps!!! Thank you 🙂

Re: Added Funds

JL9 — Thu, 21 Apr 2022 14:57:13 GMT

So I take it you resolved it, what worked for you?

Re: Added Funds

hairbag1 — Thu, 21 Apr 2022 14:57:32 GMT

So how did you correct the problem ?

Re: Added Funds

Barbiegrrrl — Thu, 25 Aug 2022 18:58:00 GMT

I restarted my phone lol I feel like such a newb hahahaha

[reboot strikes again . Luddite]

Re: Added Funds

hairbag1 — Thu, 21 Apr 2022 15:06:01 GMT

@Barbiegrrrl wrote:
I restarted my phone lol I feel like such a newb hahahaha

I'm glad I'm not the only one who's done that !!

Glad you got it going.

Re: Added Funds

softech — Thu, 21 Apr 2022 15:22:13 GMT

@Barbiegrrrl wrote:
All good peeps!!! Thank you 🙂

@Barbiegrrrl glad it work 🙂

Re: Added Funds

Meow — Thu, 21 Apr 2022 15:50:24 GMT

What do you try to accomplish? Hybrid payment or you expect plan to renew ahead of renewal date?