topic Re: Cannot log in to my account in Get Support

Cannot log in to my account

Mihari — Wed, 20 Apr 2022 19:05:07 GMT

Hi,

my number is 2********7 and I cannot log in to my account. Thanks..

Edited by ShawnC13: Removed phone number

Re: Cannot log in to my account

darlicious — Wed, 20 Apr 2022 17:02:03 GMT

Could you please go to the little arrow at the right side of your post and edit out your phone #? You don't want to post it here on the public side of the community.

Edit:

What's the issue? Forgot your username/email? Password? What's the error message you are receiving?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot log in to my account

BKNS27 — Wed, 20 Apr 2022 17:06:02 GMT

@Mihari

Please remove your personal phone number as we are all members of PM and not PM staff.

If you are having issues login to your account. Please contact a CS_Agent by SIMon Chatbot or private message on this Community page. You will need to answer your security question to go further to avoid any fraudulent activities.

Re: Cannot log in to my account

dabr — Wed, 20 Apr 2022 18:58:18 GMT

@ShawnC13 @will13am OP's post needs an edit...thanks.

Re: Cannot log in to my account

ShawnC13 — Wed, 20 Apr 2022 19:05:34 GMT

@dabr got it thanks for the tag

Re: Cannot log in to my account

esjliv — Thu, 21 Apr 2022 03:09:31 GMT

@Mihari - have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number and access to self serve.