topic Re: how to create a community account for service support? in Get Support

how to create a community account for service support?

chujiahan — Wed, 20 Apr 2022 21:13:27 GMT

please let me know how to create a community account.

Re: how to create a community account for service support?

mimmo — Wed, 20 Apr 2022 21:15:25 GMT

If you posted then you have created an account. To submit a ticket scroll to footer and click simon.

What is your issue maybe the community can help you.

Re: how to create a community account for service support?

softech — Wed, 20 Apr 2022 21:16:26 GMT

@chujiahan You already created a Community account!! Your account name is chujiahan.

You want to open a ticket? here are the ways:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

But do you mind to share your issue? Maybe we can help?

Re: how to create a community account for service support?

Meow — Wed, 20 Apr 2022 21:17:08 GMT

You just created it!

After logging to Community (as you obviously can do it 🙂 ) there are two ways to contact agent in regards to PM account issues:

Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

For everything else, post your question and we will try to help you out.

Re: how to create a community account for service support?

JL9 — Wed, 20 Apr 2022 21:25:47 GMT

Did the wires get crossed and do you mean something else because if you are posting in here then you successfully created one.