topic Re: Visa Declined in Get Support

Visa Declined

Simard2000 — Wed, 20 Apr 2022 20:01:32 GMT

Public Mobile keep denying my visa. I have no idea why and I've used it since then to make other payments and there have been no issues.

Re: Visa Declined

JK8 — Wed, 20 Apr 2022 20:04:19 GMT

@Simard2000

Clear your browser cache and history. Open a new window in incognito. Try chrome first and then edge.

Re: Visa Declined

hTideGnow — Wed, 20 Apr 2022 20:05:30 GMT

Hi @Simard2000 do not try too many times. Trying multiple times in a day could cause Fraud lock. Open a ticket with PM CS Agent and confirm if the account has a lock of any kind or have them to try to process the payment for you manually. Open ticket directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

ty pe: Contact CS Agent
Cl ick "Contact Us"
Click "Other"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Visa Declined

JL9 — Wed, 20 Apr 2022 21:22:38 GMT

Incognito trick works for me for the same issue as well as when the community page gets blocked.