topic Re: Activate account in Get Support

Activate account

Yardan — Wed, 20 Apr 2022 21:07:02 GMT

I had this service before and now I would love to have it again how is it possible

Re: Activate account

softech — Wed, 20 Apr 2022 18:55:35 GMT

@Yardan You left long time ago? If you have left for sometime, non payment for 90+ days, and your old account would have been closed. To rejoin, you will have to get a new SIM from store and reactivate as a new account.

But if your old account was less than 90 days without payment, then you can come back by reactivating the account and use the same SIM.

Re: Activate account

dust2dust — Wed, 20 Apr 2022 18:55:14 GMT

How long ago? If you didn't port out and your last payment was less then 120 days then you could reactivate your account. If you ported out or your last payment was more than 120 days ago then you need to start fresh with an all new account.

Re: Activate account

BKNS27 — Wed, 20 Apr 2022 18:55:19 GMT

@Yardan

You will need a new SIM to active a new account since your old account and SIM are closed.

Remember to use a referral code if you have one for a $10 credit on your second bill.

Members here will all have a referral code. 😉

Re: Activate account

JK8 — Wed, 20 Apr 2022 18:55:53 GMT

If your account has been closed due to porting your number out or it has been more than 90 days without payment, you will have to buy a new SIM card and activate again.

Re: Activate account

Yardan — Wed, 20 Apr 2022 19:00:10 GMT

so where/how do I have to used this code.

And can I have my same number

Re: Activate account

JK8 — Wed, 20 Apr 2022 19:01:09 GMT

@Yardan

will pm you code

Re: Activate account

dust2dust — Wed, 20 Apr 2022 19:02:06 GMT

Can you give us the first 6 digits of the number if you don't mind hinting at where you're from. Was the number new from here or did you bring it over from another provider?

Re: Activate account

Yardan — Wed, 20 Apr 2022 19:04:18 GMT

It is less than 90 days but what happen is dat I had switched to a different company and now my account is suspended

Re: Activate account

JK8 — Wed, 20 Apr 2022 19:05:51 GMT

@Yardan wrote:
It is less than 90 days but what happen is dat I had switched to a different company and now my account is suspended

Did you port your number out of PM? If yes, your acct would be closed.

Re: Activate account

dabr — Wed, 20 Apr 2022 19:09:46 GMT

@Yardan If you didn't port out the number and it's been less than 90 days since suspension, you should be able to add funds by voucher by dialing 611 and reactivate the account. What message do you get if your dial 611?

Re: Activate account

softech — Wed, 20 Apr 2022 19:09:12 GMT

@Yardan if your account was just suspended and you can still login, then you can topup and reactivate the service and use the exciting PM SIM.

However, if you went to another provider and ported the number out, your account would have been closed and you will need to activate as a new account with a new SIM.

Re: Activate account

JK8 — Wed, 20 Apr 2022 19:15:51 GMT

@softech wrote:
@Yardan if your account was just suspended and you can still login, then you can topup and reactivate the service and use the exciting PM SIM.

However, if you went to another provider and ported the number out, your account would have been closed and you will need to activate as a new account with a new SIM.

If you did not port your number out and it has been less than 90 days and you no longer have your SIM card, go buy a new SIM card and log into self service and choose Change Sim Card.

Re: Activate account

JL9 — Wed, 20 Apr 2022 21:17:11 GMT

If you did port it out just a heads up once you activate new sim/account you will also be on the new rewards program and not the much better older one you were most likely on.