topic Re: Android Wi-Fi Hotspot not working in Get Support

Android Wi-Fi Hotspot not working

Jeff — Tue, 04 Jan 2022 19:27:53 GMT

Anyone having issue when Wifi hotspot is enabled, others devices connected has no internet connection? Devices can connect fine however can't access the internet,it was always working but not today?

Re: Android Wi-Fi Hotspot not working

ShawnC13 — Tue, 08 Aug 2017 23:01:45 GMT

@Jeff, sorry to hear that you are having some issues. I personally don't have an Android so I have first hand experience but I did find this thread that might be of some assistance

https://productioncommunity.publicmobile.ca/t5/Discussions/Creating-a-HotSpot-with-an-HTC-android/m-p/34083

Re: Android Wi-Fi Hotspot not working

Alexo — Tue, 08 Aug 2017 23:03:07 GMT

Same problem here, neither usb tethering not hotspot working today.

@CS_Agent please look into it ASAP!

Re: Android Wi-Fi Hotspot not working

srlawren — Wed, 09 Aug 2017 00:18:37 GMT

Just did a quick test on my OnePlus 3 (Android 7.1.1) and can't even get my Win 10 laptop to connect to it, it just bounces right back to the work WiFi network I'm otherwise on at the moment. Never had an issue before, though I don't use the feature terribly often.

Re: Android Wi-Fi Hotspot not working

bryclops — Wed, 09 Aug 2017 00:30:21 GMT

It happened today to me too with my iPhone 6s. There is another thread on the issue today about an IPad. I'm waiting to hear back from the mods.

Re: Android Wi-Fi Hotspot not working

Rockdaddy22 — Wed, 09 Aug 2017 00:31:36 GMT

Not experiencing any issues with multiple iPhones on iOS 10.3.3

Re: Android Wi-Fi Hotspot not working

srlawren — Wed, 09 Aug 2017 00:49:58 GMT

Weirdly, it looks like mine is working fine again. I forgot to turn it off after initial test that seemed to fail, and noticed a moment ago that I have been attached to it for some unknown amount of time and working successfully. Weird. Not sure what was up with the initial result!

Re: Android Wi-Fi Hotspot not working

will13am — Wed, 09 Aug 2017 00:52:07 GMT

I am experiencing the same thing on android. I tried rebooting and no difference. So, they must have done something to mess this up. Is tethering going to be a premium feature in a future sales promo?

Re: Android Wi-Fi Hotspot not working

Alexo — Wed, 09 Aug 2017 00:59:37 GMT

Still not working. Moderator got back to me, but their suggestions did not help

Re: Android Wi-Fi Hotspot not working

ShawnC13 — Wed, 09 Aug 2017 01:10:01 GMT

@srlawren, mine is workibng as well. Lumia 950XL and Windows Tablet. Finally an issue with something other then windows mobile. LOL I am kidding to those who are experriencing this issue. Weird issue for it to stop working on so many devices like this.

Re: Android Wi-Fi Hotspot not working

will13am — Wed, 09 Aug 2017 01:10:04 GMT

@Alexo wrote:
Still not working. Moderator got back to me, but their suggestions did not help

What was their suggestion, please share.

Re: Android Wi-Fi Hotspot not working

bryclops — Wed, 09 Aug 2017 01:39:53 GMT

It seems to now be working with APN sp.mb.com. Previously it used to be isp.mb.com. I'm using iPhone 6s

Re: Android Wi-Fi Hotspot not working

will13am — Wed, 09 Aug 2017 03:16:01 GMT

I have only ever used sp.mb.com. It is still not working for me.

Re: Android Wi-Fi Hotspot not working

bryclops — Wed, 09 Aug 2017 03:40:13 GMT

Maybe try the one that doesn't work for me anymore. It might work for you.

Re: Android Wi-Fi Hotspot not working

skmkenn — Wed, 09 Aug 2017 03:43:57 GMT

This is what worked for me to get tethering working on a Galaxy A5 w/Android 6.0.1.

Navigate to your Access Point Names list ( Mobile Networks > Access Point Names) and select "Tethered Mobile Internet". The APN should be the default which is isp.mb.com, and then scroll down and change the APN Type from the default (DUN) to Internet + DUN.

Re: Android Wi-Fi Hotspot not working

Jeff — Wed, 09 Aug 2017 07:18:35 GMT

I thik PM found the problem and fixed on their end as it's working again now, I didn't changed nothing on my settings but it's back working now, thanks.

Re: Android Wi-Fi Hotspot not working

computergeek541 — Wed, 09 Aug 2017 10:24:53 GMT

They may have found the problem, but things are most definitely not fixed. Tethering is not working at all for me. It's not a phone issue. I had it working before. With all these reports of different users have difficulties, it's clear (at least to me) that the problem is on Public Mobile's end.

Re: Android Wi-Fi Hotspot not working

Alexo — Wed, 09 Aug 2017 15:39:39 GMT

I tried changing my APN type. Neither of the following worked:
- default,mms,agps,supl,fota,hipri
- default,mms,agps,supl,dun,fota,hipri
- (empty)

I also tried putting the sim in an iPhone and it told me "to enable personal hotspot on this account contact Telus"

Something definitely got messed up on PM's side.

Re: Android Wi-Fi Hotspot not working

skmkenn — Wed, 09 Aug 2017 15:44:58 GMT

Strange that it's working for some people and not others even with the different APN settings that have been suggested (I'm that it's hit or miss). At the same time, you'd think it was a system related issue that it would be broken across the board for everyone. Perhaps it's tied to certain plans?

Re: Android Wi-Fi Hotspot not working

MoreYummy — Wed, 09 Aug 2017 16:30:56 GMT

It is working now on my end. Maybe its temporary issue. ?!