topic Porting issue in Get Support

Porting issue

Fadi81 — Wed, 20 Apr 2022 13:28:21 GMT

For some reason I can’t reach customer service to resolve a stuck porting !

such a wonderful experience to submit an inquiry while you desperately trying to make a phone call

Re: Porting issue

softech — Wed, 20 Apr 2022 03:01:00 GMT

@Fadi81 there is a number you can call and they can confirm the status and re-trigger the text if you missed it.

But call tomorrow morning so you get to talk to live support

I will message you the number via Community inbox, envelope icon on top right, please check

Re: Porting issue

JL9 — Wed, 20 Apr 2022 03:04:32 GMT

Make sure you keep your old sim handy and still have that account in good standing

Re: Porting issue

esjliv — Wed, 20 Apr 2022 10:31:57 GMT

@Fadi81

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive calls from.
Landline/voip ports can take 3+ days.

When the incoming calls stop that is a good indication the port is complete.

If still issues (and, if that number @softech provided didn't help you first) submit a ticket with Public Mobile representatives for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Only a Telus Porting # for porting issues ONLY is available, already supplied by softech.

There is no phone number to contact the Public Mobile Customer Support Agent (CSA)_Team.

Communications are done through a ticket messaging system...by two methods found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Porting issue

darlicious — Wed, 20 Apr 2022 11:20:26 GMT

@Fadi81

A porting issue would only affect your incoming calling not your outgoing calling. Can you make outgoing calls? Incoming/outgoing texts? Mobile data? If you have no services on your pm sim card or no calling then you have a provisioning issue with your sim card. If your phone number has not been ported in yet put your old sim card back in your phone and use its service while you wait for customer support to reply to your support request. If your sim card needs to be properly provisioned to your account that is the CSA's first order of business. Once your pm sim card has working services the CSA can reinitiate your port request.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.