topic Re: Refill account in Get Support

Refill account

stevebosch — Wed, 20 Apr 2022 01:39:20 GMT

I need to top up my account with vouchers

Re: Refill account

HALIMACS — Wed, 20 Apr 2022 01:42:58 GMT

@stevebosch

Okay, you can do that thru self-serve account or by dialling * 611 from your device.

Here's where you get them:

Re: Refill account

softech — Wed, 20 Apr 2022 01:42:32 GMT

@stevebosch Get a voucher from stores that sell vouchers that can be used immediately (not all do), get it from Shell/711/SDM

Then load it with *611 or via My Account.

Re: Refill account

JL9 — Wed, 20 Apr 2022 01:54:14 GMT

You cns also use recharge.com if you don't want to go out and just order vouchers online, but it does come with a bit of a service fee.

Re: Refill account

darlicious — Wed, 20 Apr 2022 01:55:31 GMT

@stevebosch

It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again.

Some vouchers take up to 24 hours to become valid and loadable onto your account. This could be your issue depending on which retailer that you bought your vouchers.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.

London Drugs
Shell Stations
7/11
SDM
TMS
RCSS
Wal-Mart
Circle K

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

If after 24 hours you still are unable to load your vouchers onto your account contact customer to check the validity of your vouchers and/or add them to your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Refill account

leonhard — Sat, 12 Apr 2025 21:16:06 GMT

Does this still work? I have a voucher but there no longer seems to be a way to redeem it online, as the UI changed. Are vouchers no longer redeemable?

Re: Refill account

computergeek541 — Sat, 12 Apr 2025 21:20:02 GMT

@leonhard wrote:
Does this still work? I have a voucher but there no longer seems to be a way to redeem it online, as the UI changed. Are vouchers no longer redeemable?

Yes, vouchers are still accepted. Please load the Public Mobile smartphone app and login from there. The option to use a voucher is in the Payment tab and is called Add Funds With Voucher.