topic Re: 90 min time frame for transfer in Get Support

90 min time frame for transfer

nadiadaigle96 — Tue, 19 Apr 2022 21:47:24 GMT

Hello,

Does anyone know what happens if the text message received for line transfer is not responded within the 90 min time frame?

Re: 90 min time frame for transfer

computergeek541 — Tue, 19 Apr 2022 21:48:44 GMT

@nadiadaigle96 wrote:
Hello,

Does anyone know what happens if the text message received for line transfer is not responded within the 90 min time frame?

The phone number transfer would fail and the number would stay at the originating carrier. You'd have to try again, but you'd have to get a customer support agent to complete the request.

Re: 90 min time frame for transfer

HALIMACS — Tue, 19 Apr 2022 21:53:05 GMT

@nadiadaigle96

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Re: 90 min time frame for transfer

nadiadaigle96 — Tue, 19 Apr 2022 21:53:11 GMT

Thank you! I will open a ticket. Appreciate it

Re: 90 min time frame for transfer

JL9 — Tue, 19 Apr 2022 22:06:05 GMT

Once you reinitiate the process it should be almost instantaneous, just make sure you are around so you can get that step out of the way bc it is pretty smooth after that

Re: 90 min time frame for transfer

softech — Tue, 19 Apr 2022 22:11:56 GMT

@nadiadaigle96 did you try reboot your phone?

The process is NOT instant after you replied the text. Usually it is take around 15 mins to 2 hours, or it could be longer on a busy day. Try reboot your phone every 15 mins and see if you can receive incoming calls.

You can also contact the porting department and have them to confirm if the process is completed, I will private message you the phone number , check your Community inbox on the top right

BUT, can you at least make outgoing calls? If you cannot even make a calls, it is not a porting problem but another issue., let us know