topic Re: mod help in Get Support

mod help

cainey — Tue, 19 Apr 2022 19:07:30 GMT

can a member from the mod team contact me

Re: mod help

BKNS27 — Tue, 19 Apr 2022 19:13:23 GMT

Are you trying to contact a CS_Agent (customer service agent)?

Everything is done online through Chatbot on the bottom of this page or private messaging (envelope icon) top of this Community page.

Re: mod help

dust2dust — Tue, 19 Apr 2022 19:15:09 GMT

But again, what are you trying to do that you need help with? There are helpful people here willing and able to help. If they can't then you can choose to use the above contact method.

Re: mod help

dabr — Tue, 19 Apr 2022 19:17:51 GMT

@cainey You can submit a ticket via chatbot for assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message (if unable to submit a ticket) to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or perhaps you'd like to share what your issue is and other users maybe able to offer advice or suggestions unless it involves account access in which case you need PM customer support agents (formerly called moderators).

Re: mod help

hTideGnow — Tue, 19 Apr 2022 19:25:04 GMT

HI @cainey PM Support is all online and you have to open ticket with them and wait for their reply on the Community inbox. You can use the ways provided by other members above

And if you don't mind, share your question here and we can try to explain and maybe we can resolve your issue quicker (of course, we have no access to your account and won't be able to help with refund or overcharge problems)

Re: mod help

cainey — Tue, 19 Apr 2022 21:58:19 GMT

how do i create a ticket

(threads merged from this point on in the thread)

Re: how to create a ticket

softech — Tue, 19 Apr 2022 19:29:16 GMT

@cainey do you want to share your question and maybe we can help?

Here are the 2 ways to open ticket with PM:

1. If you have access to My account: Click https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: how to create a ticket

dust2dust — Tue, 19 Apr 2022 19:29:25 GMT

Chatbot down below and follow the prompts. Again, what are you needing help for? We may very well be able to get you through it here.

Re: how to create a ticket

kb_mv — Tue, 19 Apr 2022 20:02:52 GMT

@cainey wrote:
how do i create a ticket

@cainey

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve.

7. Now provide log in info of Self Serve account NOT Community account.

8. Follow prompts.

Re: how to create a ticket

esjliv — Tue, 19 Apr 2022 20:10:54 GMT

@cainey wrote:
how do i create a ticket

@cainey - you have another post looking for customer support that was answered in this one:

https://productioncommunity.publicmobile.ca/t5/Get-Support/mod-help/td-p/814185

If you go to the GET HELP at top right of the community page. Then type 'customer support' in "Search your question" box you will see these methods provided to you.

If you have more specific questions ask away here, if you like and other members can try and assist - just no personal info. here on the community forum please as this is Public.

Re: mod help

computergeek541 — Wed, 27 Apr 2022 03:26:45 GMT