topic Re: Voice mail in Get Support

Voice mail

janderson4444 — Tue, 19 Apr 2022 21:45:50 GMT

My voice mail is not working. When I call there is nothing after the connection. Those calling me hear my recording and leave a VM but when I use the public number to call (bc I can’t do it the other way) it says I don’t have any voice mails. Ive restarted my phone and did the most recent software update and still nothing. Any help would be great. Thanks

Re: Voice mail

esjliv — Tue, 19 Apr 2022 20:42:05 GMT

@janderson4444 - has your voicemail ever worked?

Try performing a reset of your device's network settings. Does that help?

If you never set up your voicemail yet, see this article to do so: https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

If still issues, and you have a voicemail contact in your contacts of your phone, delete it, then readd one in this list. You may add one that is local to you if you wish:

Voicemail Access Numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: Voice mail

dust2dust — Tue, 19 Apr 2022 20:43:22 GMT

Did you transfer your number recently? Is your old sim still working?

When you press and hold the 1 key on the dialer do you just get the nothing you mention. But you can get to it using something like 1-778-580-4001?

Re: Voice mail

janderson4444 — Tue, 19 Apr 2022 20:56:19 GMT

No I have t transferred my number and yes when I press the 1 nothing happens. I updated a new public voicemail number someone suggested and I could retrieve an older VM but not the recent test one

Re: Voice mail

dust2dust — Tue, 19 Apr 2022 21:01:14 GMT

Do you forward calls anywhere? If not then use ##004# in your dialer and the forwarding should get reset to Public numbers.

Then for the press and hold 1 you need to change the voicemail number in dialer options. You could check the above while there before you use the code above.

Re: Voice mail

esjliv — Tue, 19 Apr 2022 21:08:08 GMT

@janderson4444 wrote:
No I have t transferred my number and yes when I press the 1 nothing happens. I updated a new public voicemail number someone suggested and I could retrieve an older VM but not the recent test one

@janderson4444 -

No, you transferred your number recently?

Or, no, your old sim card is not working?

Are all incoming calls ringing on your phone otherwise. If not, I was going to suggest to check the previous provider's SIM card in a device to see if the voicemail went to that one.

This may mean the port is still in process, or it is stuck if over 2-3 hours for a cell phone, or more than 3-7 days for a landline/voip.

Re: Voice mail

BKNS27 — Tue, 19 Apr 2022 21:11:33 GMT

@janderson4444

I don’t think you can access your old voice message for your old number if you changed to a new number.

Re: Voice mail

janderson4444 — Tue, 19 Apr 2022 21:38:58 GMT

I didn’t change my number

Re: Voice mail

janderson4444 — Tue, 19 Apr 2022 21:39:21 GMT

I don’t transfer my number

Re: Voice mail

hTideGnow — Tue, 19 Apr 2022 21:45:10 GMT

HI @janderson4444 maybe try this.

Use a landline (or another phone) to call yourself and leave a voicemail. Then hang up

Use the same landline to call yourself again to check voicemail that way, press * to then follow the prompt to see if you can get the text VM you just left

Re: Voice mail

HALIMACS — Tue, 19 Apr 2022 22:05:18 GMT

@janderson4444

A family user had voicemail issues, I recommended they use the Reset Voicemail Password option here, in your self-serve, give it a try.

Then try holding down the '1' key on your device to use/access the voicemail system.

Re: Voice mail

janderson4444 — Tue, 19 Apr 2022 22:19:47 GMT

Found a solution. Thanks everyone