topic Re: calls in Get Support

calls

tsibu — Tue, 19 Apr 2022 19:10:47 GMT

I cant receive or make calls. I have reset my phone, checked airplane mode and all possible ways but still I cant receive or make calls

Re: calls

dust2dust — Tue, 19 Apr 2022 19:13:17 GMT

Can you text? Use cell data to browse?

Re: calls

softech — Tue, 19 Apr 2022 19:14:42 GMT

@tsibu First , did you login to My Account and confirm your account Status? Check if it shows Active or Suspended or Plan Expired. If it is suspended, it could that a missed payment or Autopay failure

If you see it Active, check if you have another phone around, put your PM SIM there and you can confirm if it is a device issue

Try the suggestions above and provide us more information

Re: calls

tsibu — Tue, 19 Apr 2022 19:18:15 GMT

Thanks. My account is active. I plan to try another phone tonight when i get home. I thought someone will call me and try to fix it

Re: calls

tsibu — Tue, 19 Apr 2022 19:19:12 GMT

Yes I can browse and send text messages

Re: calls

BKNS27 — Tue, 19 Apr 2022 19:19:15 GMT

@tsibu

Did you just ported to PM from another carrier? If you are, it sounds like the porting was not completed.

If you are, you will need to leave the old SIM in the phone and wait for the text confirming that you are porting over to PM. There is a 90 minute window for you to reply to the text.

Contact a CS_Agent to restart the porting process if this is the case.

Re: calls

softech — Tue, 19 Apr 2022 19:21:29 GMT

@tsibu wrote:
Yes I can browse and send text messages

@tsibu just to confirm, you are browse with Mobile Data and not Wifi, right?

Try to change the Preferred network 3G ONLY/WCDMA ONLY and see if you can make calls

Re: calls

BKNS27 — Tue, 19 Apr 2022 19:26:11 GMT

@tsibu

Since your account is Active, check for any Telus outages in your area:

https://www.telus.com/en/on/outages?linktype=ge-footer

Re: calls

benfatto — Tue, 19 Apr 2022 20:34:15 GMT

@tsibu Sounds like a PM issue. While experimenting suggest you open a trouble ticket; click on: https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe try your SIM in different phone to rule out your phone as the problem.