topic Re: Change of phone SIM not recognised in Get Support

Change of phone SIM not recognised

AnnickToutcour1 — Tue, 19 Apr 2022 22:15:56 GMT

Hi !

I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).

I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work.

What am I supposed to do ?

I presently have the cheapest Public Mobil plan (20$ per month), not including data because I don't need it.

Thanks so much

Re: Change of phone SIM not recognised

JoyLuck — Tue, 19 Apr 2022 14:09:11 GMT

@AnnickToutcour1

What message are you getting? Is your phone unlocked?

Re: Change of phone SIM not recognised

hairbag1 — Tue, 19 Apr 2022 14:11:02 GMT

Where did you get this phone ? You sure it's unlocked ...what messgae do you get when you put the sim in the iphone.

Re: Change of phone SIM not recognised

ShawnC13 — Tue, 19 Apr 2022 14:15:17 GMT

@AnnickToutcour1, it sounds like your phone is locked to the previous provider. Did you buy this phone used or have someone give it to you? You will need to get in touch with the previous service provider and have them unlock the phone for you.

Re: Change of phone SIM not recognised

AnnickToutcour1 — Tue, 19 Apr 2022 14:16:07 GMT

Hi, I didn't get any message when I put the sim in the iphone.

A friend gave me their old phone. Is there any way to verify if it's locked ?

Thanks !!

Re: Change of phone SIM not recognised

AnnickToutcour1 — Tue, 19 Apr 2022 14:17:47 GMT

Ok I will try that, thanks 🙂

Re: Change of phone SIM not recognised

JoyLuck — Tue, 19 Apr 2022 14:28:36 GMT

@AnnickToutcour1 wrote:
Hi, I didn't get any message when I put the sim in the iphone.
A friend gave me their old phone. Is there any way to verify if it's locked ?
Thanks !!

How do I see if my iPhone is unlocked?

Another quick, easy way to find out if your iPhone is unlocked is by checking the Settings app.

Open Settings.
Tap General > About.
Look for Carrier Lock. If it says No SIM restrictions, then your iPhone is unlocked. If it says SIM locked or anything else, it is probably locked.

Re: Change of phone SIM not recognised

JL9 — Tue, 19 Apr 2022 14:31:12 GMT

There are cheaper plans then that, especially if you have been a long time PM customer, but regardless the sum should work unless it is locked to another carrier or blacklisted, etc so determine that first and if it isn't and you're still having issues, following the steps to open a ticket with a CSA is the way to fo

Re: Change of phone SIM not recognised

CountyDownIeUk — Tue, 19 Apr 2022 14:45:07 GMT

@AnnickToutcour1 wrote:
Hi !

I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).
I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work. What am I supposed to do ?
iPhone 7 and 8 takes a Nano size sim. “If” you have a tri cut SIM....the smallest piece is used. Obviously you have done that. Try to reboot phone.

By any chance is the phone locked to another carrier? It needs to be unlocked or previously used on Telus, Koodo, or PM.

I presently have the cheapest Public Mobil plan (20$ per month), not including data because I don't need it.
Cheapest plan is $15 with 250mb of Data and 100 minutes outbound...Canada Wide.

Thanks so much

Re: Change of phone SIM not recognised

AnnickToutcour1 — Tue, 19 Apr 2022 15:22:41 GMT

Thanks a lot for all the answers.

So I check in Settings / About / Carrier Lock and it says No SIM restrictions.

I rebooted the phone. It's still not working.

I would love to open a ticket to talk to someone from PM, but the chat sends me to a 404 error page every time.

I am out of options 😞
Any other advice ?

Re: Change of phone SIM not recognised

dust2dust — Tue, 19 Apr 2022 15:25:56 GMT

Can you connect the phone to wifi and go back to that settings - about - general and see if anything pops up.

And check devicecheck.ca just in case.

Re: Change of phone SIM not recognised

Yummy — Tue, 19 Apr 2022 15:27:58 GMT

@AnnickToutcour1 wrote:
So I check in Settings / About / Carrier Lock and it says No SIM restrictions.
I rebooted the phone. It's still not working.
I would love to open a ticket to talk to someone from PM, but the chat sends me to a 404 error page every time.

Any other advice ?

Did that phone EVER worked with any SIM? If yes, who was previous provider.

You can talk to agents through emails only but give us a change to help you out first. It could be something trivial.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

Re: Change of phone SIM not recognised

AnnickToutcour1 — Tue, 19 Apr 2022 15:30:32 GMT

Just tried, nothing poped up.

In about, it says "Network not available" but under "Carrier" it's indeed PM.

Re: Change of phone SIM not recognised

CountyDownIeUk — Tue, 19 Apr 2022 15:30:45 GMT

Send a message here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change of phone SIM not recognised

CountyDownIeUk — Tue, 19 Apr 2022 15:34:25 GMT

@AnnickToutcour1 wrote:
Thanks a lot for all the answers.

So I check in Settings / About / Carrier Lock and it says No SIM restrictions.
I rebooted the phone. It's still not working.
Perfect....now check to see if it is black listed.
Does sim work in another phone? Did it get damaged in the transition?

I would love to open a ticket to talk to someone from PM, but the chat sends me to a 404 error page every time.
See my other response.

I am out of options 😞
Any other advice ?

Re: Change of phone SIM not recognised

dust2dust — Tue, 19 Apr 2022 15:35:56 GMT

It might be the older method of connecting usb to itunes and that on the internet and checking for updates.

Re: Change of phone SIM not recognised

CountyDownIeUk — Tue, 19 Apr 2022 15:44:27 GMT

@AnnickToutcour1 wrote:
Just tried, nothing poped up.
In about, it says "Network not available" but under "Carrier" it's indeed PM.

What about your APN settings?

@dust2dust

IOS update can can be done successfully on a fully charged battery....Apple won’t alllow an upgrade on a battery that is less than 50%.

But an alternative proof of unlocked is to do a factory reset with a USB cable and iTunes as the last screen will tell you if it is unlocked.....no message would mean still locked.

Re: Change of phone SIM not recognised

BEER — Tue, 19 Apr 2022 15:51:02 GMT

@AnnickToutcour1 wrote:
Hi !

I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).
I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work.
What am I supposed to do ?
I presently have the cheapest Public Mobil plan (20$ per month), not including data because I don't need it.

Thanks so much

Your phone may be carrier locked to another provider. Or - heaven forbid -- iCloud locked that renders you phone useless. --Go to SETTINGS -- then click on CELLULAR -- then check NETWORK SELECTION - and if you don't see Public Mobile then it's Carrier Locked. If PM is indicated then again go to settings --> general -->scroll to the bottom and click on --transfer or reset iPhone -----> click on ERASE ALL CONTENT AND SETTINGS ----THEN SET UP YOUR PHONE JUST AS YOU WANT . Hope this solver your problem.

Re: Change of phone SIM not recognised

softech — Tue, 19 Apr 2022 15:52:09 GMT

@CountyDownIeUk wrote:
@AnnickToutcour1 wrote:
Just tried, nothing poped up.
In about, it says "Network not available" but under "Carrier" it's indeed PM.
What about your APN settings?

@dust2dust
IOS update can can be done successfully on a fully charged battery....Apple won’t alllow an upgrade on a battery that is less than 50%.
But an alternative proof of unlocked is to do a factory reset with a USB cable and iTunes as the last screen will tell you if it is unlocked.....no message would mean still locked.

@CountyDownIeUk what message would show if it is unlocked?

Re: Change of phone SIM not recognised

CountyDownIeUk — Tue, 19 Apr 2022 15:57:56 GMT

@softech

The last screen of the process will say “Congratulations your iPhone has been unlocked”