topic Re: My account aws locked in Get Support

My account aws locked

SekyoungWon — Sun, 17 Apr 2022 16:19:33 GMT

Hi I,m sekyoung won

Ans my account is locked, so I can!t charge my money. Tomorrow is last day to charge my fee.

And this happen is second time for me. Why my accouht is always locked?
Can you give me a help? Thank you

Re: My account aws locked

softech — Sun, 17 Apr 2022 16:33:37 GMT

@SekyoungWon

wait 15 mins, it could be just a temporary lock.

After that , try again, if still not work, try to use Forgot password link to try reset your password. enter the correct email and answer the security question

if still fail, then open ticket with PM Support to have them reset for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: My account aws locked

JK8 — Sun, 17 Apr 2022 16:22:20 GMT

@SekyoungWon

Your account will unlock in about 15 minutes and you can try again. Clear your browser cache/ history and then open a new browser in incognito. Try using chrome.

You can also try calling 611 from your phone.

If you cannot get into your account contact a CS Agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: My account aws locked

esjliv — Sun, 17 Apr 2022 16:22:55 GMT

@SekyoungWon - you may have made a temporary account lock by too many failed attempts. Wait 15+ more minutes to try again.

When you do try open a tab in incognito mode and do it that way. If you are having issues with the password, do the Forgot your password :https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My account aws locked

Dunkman — Sun, 17 Apr 2022 16:23:42 GMT

@SekyoungWon

The website is finicky. If you try your password too many times, your account will be locked out for about one hour. You can try again in one hour and reset your password.

https://selfserve.publicmobile.ca/forgot-password/

If that does not work, you will need to contact customer service agent.

https://www.publicmobile.ca/en/on/get-help

Submit ticket for CSA help.

Re: My account aws locked

esjliv — Sun, 17 Apr 2022 16:24:24 GMT

Yes, @SekyoungWon see other posts by @softech @JK8 who were quicker on the draw 😂

Re: My account aws locked

Yummy — Sun, 17 Apr 2022 16:26:33 GMT

If you tried too many times to log in with incorrect password, your account is temporary locked. I would suggest to wait 1h and try again.

Next time try logging in with different browser. You can pay your bill if you are not on autopay through 611 and have CC registered with PM.

Re: My account aws locked

Ali03 — Mon, 18 Apr 2022 17:21:16 GMT

@SekyoungWon wrote:
Hi I,m sekyoung won
Ans my account is locked, so I can!t charge my money. Tomorrow is last day to charge my fee.

Did you resolve issue? Unlock account??

Please provide feedback. It will help others.