topic Re: iPad Personal Hotspot in Get Support

iPad Personal Hotspot

samuelkadolph — Tue, 04 Jan 2022 19:27:38 GMT

I've got a data only plan for my iPad (Pro 9.7) and I'm trying to set up a hotspot on it but my iPad won't let me. Pressing the "Set up Personal Hotspot" button brings up a dialog that says "To enable Personal Hotspot on this account, contact TELUS". Has anyone encountered this issue and know how to solve it?

Re: iPad Personal Hotspot

Nsk143 — Tue, 08 Aug 2017 15:47:16 GMT

Have a look at this topic hopefully u will solve your issue
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Public-Mobile-data-plan-and-iPad-compatibility/m-p/27733#M3854

Re: iPad Personal Hotspot

samuelkadolph — Tue, 08 Aug 2017 16:05:55 GMT

Unfortunately I've already read that and tried all of the fixes listed. My problem isn't with getting data but seems to be an issue with Public Mobile/the sim in that it shows as tethering is disabled. I've tried reset network settings, changing the APN, and manual network selection: same message.

Re: iPad Personal Hotspot

Samianauman — Tue, 08 Aug 2017 16:12:17 GMT

Send a msg to mod
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Public-Mobile-data-plan-and-iPad-compatibility/m-p/27733#M3854

Re: iPad Personal Hotspot

bryclops — Tue, 08 Aug 2017 18:05:04 GMT

I seem to be having a problem today as well when I'm trying to do a hotspot to a phone that doesn't have data. I have had no problems before.

Re: iPad Personal Hotspot

beetee — Tue, 08 Aug 2017 19:10:08 GMT

I am having the same problem today too. Phone gets connected fine, but no internet.

Re: iPad Personal Hotspot

Alexo — Tue, 08 Aug 2017 23:07:48 GMT

Same issue on Android. Both usb tethering and hotspot stopped working today. I urgently need it to connect to work since I'm traveling. @CS_Agent please look into it!

Re: iPad Personal Hotspot

Rockdaddy22 — Wed, 09 Aug 2017 00:26:56 GMT

I'm having no issue connecting an iPad to my iPhones hotspot, both on iOS 10.3.3

Re: iPad Personal Hotspot

Alexo — Wed, 09 Aug 2017 01:01:33 GMT

Can you post your APN settings?

Re: iPad Personal Hotspot

Rockdaddy22 — Wed, 09 Aug 2017 01:03:35 GMT

Personal Hotspot
APN sp.mb.com

Re: iPad Personal Hotspot

samuelkadolph — Wed, 09 Aug 2017 01:05:10 GMT

I'm using sp.mb.com. I've had this problem since I signed up my iPad with Public Mobile so it's unrelated to anyone that's having issues connecting. I have data on my iPad. There's just something wrong with the account or SIM that won't allow tethering.

Re: iPad Personal Hotspot

Rockdaddy22 — Wed, 09 Aug 2017 01:28:44 GMT

Exactly, seems unrelated to issues other people are experiencing on android today.

Re: iPad Personal Hotspot

bryclops — Wed, 09 Aug 2017 01:38:36 GMT

It seems to now be working with APN sp.mb.com. Previously it used to be isp.mb.com

Re: iPad Personal Hotspot

Rockdaddy22 — Wed, 09 Aug 2017 01:41:02 GMT

I don't believe I've ever changed mine. They might have auto populated when I updated carrier settings, not sure

Re: iPad Personal Hotspot

edmonch2013 — Wed, 09 Aug 2017 17:37:05 GMT

what is your data plan, I know before(when i use fido) if your data plan is lower than 1GB, it will not let you enable the hotspot.

Re: iPad Personal Hotspot

Alexo — Wed, 09 Aug 2017 18:33:49 GMT

I am on 3GB/90 days, and it falls for both Android and iPhone.

Re: iPad Personal Hotspot

Alexo — Fri, 11 Aug 2017 21:56:05 GMT

i got a call from a Telus tech.

The problem has been confirmed to be a misconfigured rule in their system, and is supposed to have been fixed by now.

I have tested tethering and it works right now, so if you still have a problem, it should be due to something else.

One question remains: why did it take 4 working days to diagnose and fix?

Re: iPad Personal Hotspot

samuelkadolph — Tue, 22 Aug 2017 17:14:14 GMT

My personal hotspot still doesn't work. So I think my issue was unrelated to the TELUS misconfiguration. I guess I'll have to contact Public Mobile directly.

Re: iPad Personal Hotspot

Grahamk — Sun, 22 Jul 2018 00:06:41 GMT

I too am having trouble setting up a hotspot on my Ipad. Message pops up saying contact Telus. Anyone have a fix?