topic Locked out in Get Support

Locked out

RyanMac — Mon, 18 Apr 2022 16:49:15 GMT

I've been locked out of my self serve account. I've tried resetting the password but it keeps locking me out. What is happening??

dust2dust — Mon, 18 Apr 2022 16:50:37 GMT

Are your services working? Wait about an hour to try again and only try a couple times.

Meow — Mon, 18 Apr 2022 16:51:40 GMT

Don't try too many times or your account will be locked for 1h or longer

Try using different browser or incognito mode.

hTideGnow — Mon, 18 Apr 2022 16:55:02 GMT

Hi @RyanMac Wait an hour before you try again

and in case you still cannot reset it yourself, open a ticket with PM CS Agent

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):