topic Re: Without service for 24 hrs everytime it processes autopay in Get Support

Without service for 24 hrs everytime it processes autopay

adussome — Mon, 18 Apr 2022 07:58:48 GMT

What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.

Re: Without service for 24 hrs everytime it processes autopay

JoyLuck — Mon, 18 Apr 2022 08:20:52 GMT

Are you talking about the account status in self service where it says Plan Expired during renewal? If the answer is Yes, this is the normal messaging at renewal that everyone gets. As long as all your services are working then everything is fine. Just ignore the message.

Confirm that you are on autopay. Go into self service and with the Overview tab selected, look at the bottom left for information on autopay.

It should say: “You are currently registered for dynamic Autopay”

Re: Without service for 24 hrs everytime it processes autopay

cellphoneuser1 — Mon, 18 Apr 2022 08:10:04 GMT

@adussome wrote:
What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.

To avoid disruption, you can pay manually. What's the point if you have to pay manually? Long time customers get $2 off.

Re: Without service for 24 hrs everytime it processes autopay

HALIMACS — Mon, 18 Apr 2022 10:05:22 GMT

If you see messaging like below, it is completely understandable why you would be concerned.

Just remember, if you have FULL SERVICES, you're good:

Re: Without service for 24 hrs everytime it processes autopay

darkomega — Mon, 18 Apr 2022 10:50:35 GMT

Issues like this are par for the course with this provider, you can only hope they will fix them someday.

Re: Without service for 24 hrs everytime it processes autopay

Meow — Mon, 18 Apr 2022 14:05:21 GMT

HOW is your service interrupted?

Autopay either works or not. If it works you will get SMS from 611 that your bill is paid and service continues. DO you get these SMS on every renewal day???

If autopay fails, then you would have to manually pay that renewal. Not that difficult but yes, kind of extra work.

Re: Without service for 24 hrs everytime it processes autopay

hTideGnow — Mon, 18 Apr 2022 14:34:25 GMT

HI@adussome Are all 3 lines getting issue every month? just just randomly, 1 line this month and another one another month?

Are they are renewed on the same day? There might be problem if multiple lines renew on the same night with the same amount, Credit card could decline the requests as CC might think it was duplicated charges. Best to use different cards.

Re: Without service for 24 hrs everytime it processes autopay

JL9 — Mon, 18 Apr 2022 15:12:52 GMT

It would be nice, but don't see it happening anytime soon

Re: Without service for 24 hrs everytime it processes autopay

Ali03 — Mon, 18 Apr 2022 16:29:06 GMT

@cellphoneuser1 wrote:
@adussome wrote:
What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.
To avoid disruption, you can pay manually. What's the point if you have to pay manually? Long time customers get $2 off.

Point is - avoid autopay failure.

Re: Without service for 24 hrs everytime it processes autopay

popping — Mon, 18 Apr 2022 17:16:57 GMT

@adussome

Are all your accounts with the same renewal date?

If you have the same plan for all of your phone lines, your cc fraud detection may be triggered when 3 same amount of payments from your cc within a short time.