topic Re: Promotion in Get Support

Promotion

Nadia2021 — Mon, 18 Apr 2022 03:16:48 GMT

Is there any promotions for current customer or there are all for new customers?

How about customers who were customer before and left public mobile before , are they considered new customer and they get promotion ?

Re: Promotion

softech — Mon, 18 Apr 2022 02:57:31 GMT

@Nadia2021 sorry no promotion for existing customer. They never do, except they give out free add-on for existing customers during Christmas time.

and for those who left and come back, yes, those are new account and they will be considered as new customers (but they have to get new SIMs to activate new accounts) Old customer could do this trick without losing your phone number, you will have to port your number out to another provider, and then port it back in with a new SIM card, new account.

Re: Promotion

will13am — Mon, 18 Apr 2022 02:56:06 GMT

Customers get a bit of loyalty rewards in lieu of promotions.

Re: Promotion

computergeek541 — Mon, 18 Apr 2022 03:23:38 GMT

Re: Promotion

Nadia2021 — Mon, 18 Apr 2022 03:57:47 GMT

thanks , I think that works if sb wants to leave and come back later but still it would cost the 2 sim cards fee and porting steps and waiting time etc

Re: Promotion

softech — Mon, 18 Apr 2022 04:01:53 GMT

@Nadia2021 SIM could be free as many stores will give your the SIM for free if you activate with them.

But, if you are currently on the old reward, you will loss your old rewards system after you leave and you will be on the new reward when you join back. You earn a lot less on the new system

Re: Promotion

Nadia2021 — Mon, 18 Apr 2022 04:09:04 GMT

Yes, that would be an issue too. Thanks @softech . Yes, the new system seemed less rewards only the transfer credit from old account to new seemed to be not bad but still less than old rewards. Is there still transfer to new rewards program credit for old rewards account that was for before April?

Re: Promotion

chainsawcowboy — Mon, 18 Apr 2022 08:32:01 GMT

@Nadia2021

Promotions are for new activations only. From all the opinions I have read on the new points system it is much more rewarding to stay with the old rewards program. The autopay and loyalty rewards cannot compare to the points given in the new points program. The wife and I are sticking with rewards.

Re: Promotion

esjliv — Mon, 18 Apr 2022 10:25:34 GMT

@Nadia2021 wrote:
Yes, that would be an issue too. Thanks @softech . Yes, the new system seemed less rewards only the transfer credit from old account to new seemed to be not bad but still less than old rewards. Is there still transfer to new rewards program credit for old rewards account that was for before April?

@Nadia2021 - It does seem like if you are under a lower dollar plan (approx. under $40) than it would appear to be more beneficial to the user to be on the older rewards program. But, hey, rewards are rewards.

Your question in red above...anyone who activated on or after January 25, 2022 was automatically enrolled in the new Public Points rewards system.

Anyone who was a customer before January 25, 2022, can OPT IN to the new Public Points rewards system at any time. But note, once you OPT IN, and accept the terms and conditions, there is no going back to the old rewards program.

Re: Promotion

JL9 — Mon, 18 Apr 2022 15:21:42 GMT

There is but you would have to use the rewards before leaving for awhile and coming back. If you transferred programs and got the points for how many months you were a customer on the old program. You would have to use those points, if you just left for over 90 days and came back with a new sim/activation you couldn't get those points added on to your new account