topic Re: Public Mobile support for IPhone 5c (iOS 10.3.3)??? in Get Support

Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 00:09:48 GMT

Hi there,

Is anybody currently using Public Mobile with an IPhone 5c and the version of the operating system iOS 10.3.3?

We just switched a phone like that from Virgin Mobile on Thursday and everything worked fine on Friday and since then we don't get a signal (it shows No Service) and we're wondering if Public Mobile dropped support for that version of iOS two days ago.

We already got Virgin Mobile to unlock the phone and remove the IMEI from a black list (where it suddenly showed up after we dumped them), but we still don't get service again. The SIM card works well in other phones and SIM cards from other carriers (e.g. Freedom Mobile) work well in this phone, so it just the combination of this phone with this SIM card after Friday.

That's why we're wondering if Public Mobile stopped supporting iOS 10.3.3 two days ago.

Could anybody using that version of iOS please chime in?

Thanks!

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

Dunkman — Sun, 17 Apr 2022 23:51:31 GMT

@damaflaca

No notice form Public mobile that IOS 10.3.3 is not working anymore and no recent complaints from other members. I am not on this IOS so I can't tell you for certain.

A few basic troubleshooting advice:

reboot phone

network reset of phone

connect to iTunes via a cable to a computer.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:01:00 GMT

@damaflaca - did you accept the SMS approval port text from on the Virgin SIM card?

Also, your Virgin account needs to be active to port over to Public Mobile.

If you missed the approval text from Virgin, submit a ticket with Public Mobile for help to start the process to port over again; click this link: to request the transfer of your number over to Public Mobile.

Also, to be sure, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

edit, sorry...you said the SIM card works well on other phones, so not a porting issue, so ignore that top part of my post now.

but you could still check to see if your phone was not put on the blacklist AGAIN in the link above.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Sun, 17 Apr 2022 23:58:07 GMT

Thank you @Dunkman , I've tried the first two several times, but not the third one.

I'll give it a try to see if it works because strangely, I cannot login to my AppleId from the phone anymore since this issue started. I can do it going to https://www.icloud.com/ , but not on the phone.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 00:06:40 GMT

Thank you @esjliv , yes I replied YES to that SMS from Virgin Mobile and also had to follow up with a phone call to support after that because incoming calls were going straight to VM. The number has already being ported over to Public Mobile and on Friday I could test it several times.

Also, I looked in that website (and two different ones) the IMEI a couple of times today and it was already CLEAN.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:11:45 GMT

@damaflaca - try removing the Public Mobile SIM card, then reinserting the Freedom SIM card, restart the phone.

Then, remove the freedom SIM card, and insert the Public Mobile SIM card, restart the phone with the Public Mobile SIM inside.

Does that do anything? There have been past posts about Freedom SIM cards triggering something when doing this.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

BKNS27 — Mon, 18 Apr 2022 00:29:10 GMT

@damaflaca

Maybe check to see if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

If there is no outages then you might have to reset your phone.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 00:32:56 GMT

@esjlivwe don't have a Freedom SIM card, that test was done by the guys at a Walmart kiosk. Since then, I've restarted the phone several times always with the Public Mobile SIM card inside.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:35:37 GMT

@damaflaca wrote:
@esjlivwe don't have a Freedom SIM card, that test was done by the guys at a Walmart kiosk. Since then, I've restarted the phone several times always with the Public Mobile SIM card inside.

@damaflaca - why would Walmart do a test with a Freedom SIM card?

Has it not worked since they did that, if so, I am suspecting they mucked something up inserting the Freedom SIM to begin with. But, I could be totally wrong.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:38:17 GMT

@damaflaca

If issues persist, submit a ticket to CSA for assistance to inquire about the IOS version you have and check your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 00:39:40 GMT

@esjlivI took it to the Walmart kiosk because they are an authorized dealer of Public Mobile and I've been having the problem way before they tested with a Freedom Mobile SIM card. I think they were trying to figure if the phone worked with SIM cards from a different carrier and also if my SIM card (which I bought from them) worked in another phone. Both tests were successful.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 00:41:19 GMT

@BKNS27My husband has an IPhone 5S with Public Mobile and all this time he's had service. Also, we've tried from different parts of the city. Thanks.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:44:55 GMT

@damaflaca wrote:
@BKNS27My husband has an IPhone 5S with Public Mobile and all this time he's had service. Also, we've tried from different parts of the city. Thanks.

@damaflaca -

It appears the latest software update for the iphone 5S is the one you have- iOS 10.3.3, released July 19, 2017.

So your husband ALSO has a iphone 5S, or is this a 2nd phone and Public Mobile account we are talking about here?

Can you swap SIMs between the 2 phones and see what works for each?

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

esjliv — Mon, 18 Apr 2022 00:49:26 GMT

@damaflaca - Can you check your network connection on the device?

Go to device Settings
Tap on Cellular
Tap on Network Selection
Turn on Automatic network selection

Your iPhone will continually look for the best available network and connect to it.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

softech — Mon, 18 Apr 2022 00:54:14 GMT

@damaflaca how long the phone has been off the blacklist? I suggest you to open a ticket with PM support and have them to confirm if PM still treating your phone on the blacklist (maybe they need more time to sync the updated list)

If you have not open the ticket yet, open one and ask them.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

Drmchsr66 — Mon, 18 Apr 2022 01:11:29 GMT

I am using a iphone 6 with PM but i also have an iphone 5s that I use for web stuff. I just wanted to say that my iphone 5s is updated to its limit at 12.5.5. Can your 5c get updated? Thought maybe that was an issue.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

Drmchsr66 — Mon, 18 Apr 2022 01:21:40 GMT

Hi again,

Sorry I double checked and your iphone 5c can only go up to 10.3.3.

No idea.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 01:23:46 GMT

@esjlivhe has an IPhone 5S and a higher version of iOS, has a different account and SIM, and has been smooth sailing for him since he joined Public Mobile 2+ years ago and the reason why I decided to make this switch from Virgin Mobile. We tried my SIM card in his phone and it worked fine there.

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 01:29:37 GMT

@esjliv I have it like that because that's the default. Exchanging emails with CS the suggested to turn it off and manually select Public Mobile, but that didn't help and I reverted it back to the default:

Re: Public Mobile support for IPhone 5c (iOS 10.3.3)???

damaflaca — Mon, 18 Apr 2022 01:37:02 GMT

@softech if by PM support you mean @CS_Agent, I think I kind of did that already right when I posted this here because they were suggesting that I rolled back the latest version of iOS in my phone to the previous one and I was very reluctant to do that, so I asked them if they could check something like what you're saying in their system. From what Virgin Mobile told us yesterday, our phone it should have been off that blacklist about 26 hours ago and they had told us it would take at least 4 hours to "propagate", but not more than 24 hours. Thanks for your suggestion.