topic Re: How to get SMS log history? in Get Support

How to get SMS log history?

zhejunli — Sun, 17 Apr 2022 00:34:31 GMT

Hello,

I want to download all my SMS history, not only the date and time, but also the content of the SMS.

Is that possible?

Thanks,

Jeff

Re: How to get SMS log history?

JL9 — Sun, 17 Apr 2022 00:43:03 GMT

If I remember correctly from previous threads, unless it's saved on your phone that type of option is not available.

Re: How to get SMS log history?

darlicious — Sun, 17 Apr 2022 00:53:01 GMT

@zhejunli

The content of your text messages is not recorded by pm for your account. This can only be done thru your device. You can access the last 90 days of text messages in your daily usage pages by using the calendar dates available to you. They can be downloaded to an excel file or copy and pasted or screenshot the content for your records.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: How to get SMS log history?

BKNS27 — Sun, 17 Apr 2022 01:01:03 GMT

@zhejunli

If you just need the log of the SMS date, text cell number and time. Just login your account and look under View My Usage. You can click on the dates you wish to view and click on the dropdown menu to view 7 days, 30 days or 90 days.

You can print this out if you wish.

Re: How to get SMS log history?

hTideGnow — Sun, 17 Apr 2022 01:33:50 GMT

HI @zhejunli myabe some of the suggestion here would come in handy?

https://www.lifewire.com/recover-deleted-text-messages-on-any-phone-4172567

Re: How to get SMS log history?

HALIMACS — Sun, 17 Apr 2022 13:50:24 GMT

Hi Jeff ( @zhejunli )

Simple answer is NO. ( re content from PM )

Re: How to get SMS log history?

Yummy — Sun, 17 Apr 2022 13:43:37 GMT

SMS are stored on your phone. Phone might have an option how long to keep SMS. On my phone I can see some SMS from 2020. There are apps to save your SMS so if you tend to archive SMS, 3rd party app might help.

Re: How to get SMS log history?

Korth — Sun, 17 Apr 2022 17:31:50 GMT

@zhejunli

SMS content is autologged by the network's SMSC machinery and carriers are required (by the CRTC) to retain that data for "3-5 days". Although Telus is known to retain that data for at least "30 rolling days". And some carriers are known to archive their user logs indefinitely or forever - every communication ever sent over AT&T USA network since 1987 has been saved. Though anything they've retained beyond the legally required period is essentially their private property, they don't have to provide it on request (for legal warrants, police requests, and government or industry inspections), they don't even have to admit they still have it. (If this bothers you, then look at encryption apps like Signal SMS.)

But such data are usually not saved in human-readable formats. And obtaining a copy is basically impossible for normal subscribers.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-message-content-retention-R-v-Telus/td-p/59200

Apple iCloud subscribers can retrieve their entire iMessage library by signing onto any iOS device. Samsung, Google, Microsoft, Amazon, Huawei, and others each have their own counterparts - although these require you backup your messages beforehand.

The short version is that if you don't still have the phone these messages were stored on and you don't still have a backup of these messages (somewhere on the cloud, a SIM card, or a computer drive) then they're basically gone forever and you'll never see them again.

Re: How to get SMS log history?

zhejunli — Sun, 17 Apr 2022 17:30:02 GMT

Thank you so much the community!

So I believe Public Mobile can not provide the SMS contents.

Re: How to get SMS log history?

esjliv — Sun, 17 Apr 2022 21:42:54 GMT

@zhejunli wrote:
Thank you so much the community!
So I believe Public Mobile can not provide the SMS contents.

@zhejunli - correct on above.

Note, contrary to what the top and the bottom of this post below may be going for, you can ignore that copy/paste 3 liner at the bottom about contacting customer support.

It would be wasting Public Mobile customer support staff's time, and yours as well, unless perhaps if there is some legal reason for Public Mobile or authorities to get involved.