topic Re: Purchased wrong add-on in Get Support

Purchased wrong add-on

gjuoun — Sun, 17 Apr 2022 05:57:20 GMT

I purchased the wrong addon, can I return it?

Thank you!

Re: Purchased wrong add-on

JK8 — Sun, 17 Apr 2022 06:00:07 GMT

@gjuoun

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Re: Purchased wrong add-on

HALIMACS — Sun, 17 Apr 2022 12:35:12 GMT

@gjuoun

The Customer Support Agents will credit the value of the add-on purchase you DID NOT want onto your Available Funds. (presuming you didn't use it already), effectively removing that one from your account.

From there, you'll be able to use that credit value toward the purchase of the intended or desired add-on purchase you wanted to make.

Let us know if this was the result, please.

Re: Purchased wrong add-on

Yummy — Sun, 17 Apr 2022 13:58:06 GMT

From customers' previous experience, agents are accommodating refunding wrongly purchased add-ons particularly if they are Canadian add-ons. Ask them nicely and especially if you want to replace wrongly purchased add-on with what you actually needed it will be easier for them to swap.

Please let us know what was the outcome and how they handled your request.