topic Re: Activation faillure in Get Support

Activation faillure

Jessy1976 — Sun, 17 Apr 2022 01:08:35 GMT

Activation process won't complete after filling all fields, I think the sistema is rejecting my phone number

Re: Activation faillure

dust2dust — Sat, 16 Apr 2022 23:07:25 GMT

Check this site to see if it can be transferred in. Koodo is part of Telus as is Public.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Activation faillure

JL9 — Sat, 16 Apr 2022 23:10:04 GMT

Where are you trying to port your number from?

Re: Activation faillure

BKNS27 — Sat, 16 Apr 2022 23:17:44 GMT

@Jessy1976

If you number can be transfer to PM as noted by @dust2dust. Remember to leave your old SIM in your phone wait for the text and reply with YES that you are porting over to PM…there is a 90 minute window for you to reply.

Re: Activation faillure

softech — Sat, 16 Apr 2022 23:37:15 GMT

@Jessy1976 did you check if your phone number is eligible using the link above to check?

Also, did you get error 821? Do not try activating again if you got Error 821!!. Check if PM took the money from your credit card yet. If they did you need to message PM Support to get this sorted out. Message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If you didn't get error 821 or confirmed PM has not try to get the money from you credit card, you can try activating it again, but enter the account number of your previous provider instead of IMEI number.

Activation faillure

darlicious — Sun, 17 Apr 2022 00:23:21 GMT

@Jessy1976

Are you trying to port in your phone number from koodo prepaid? If so you must rake a temporary phone number and after activation is complete contact customer support to complete the number transfer from koodo prepaid to your pm account.

Include in your message to customer support your koodo prepaid phone #, account # and full name on your koodo prepaid account. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Activation faillure

CountyDownIeUk — Sun, 17 Apr 2022 03:57:48 GMT

Did you get a Error 821?