topic Re: Payment plan in Get Support

Payment plan

nimuthumhemacha — Sat, 16 Apr 2022 22:10:24 GMT

I brought a voucher and put it into my phone. But it says my plan is expired and when I try to buy a new plan it dosent let me do that either. What should I do?

Re: Payment plan

dust2dust — Sat, 16 Apr 2022 22:12:31 GMT

Do you mean you used 611 to put it in? Are any services working?

Re: Payment plan

darlicious — Sat, 16 Apr 2022 22:14:28 GMT

@nimuthumhemacha

Do you see the voucher amount in your available funds? Does it equal or exceed your plan cost? If so go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Your overview page may not automatically update but you can check your transaction history for your plan charges with today's date to ensure your plan has renewed. Log out and reboot your phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Payment plan

JL9 — Sat, 16 Apr 2022 23:09:12 GMT

Just to clarify do you have the funds in your account now and you just can't use them can you not get the funds from the voucher?

Re: Payment plan

esjliv — Sun, 17 Apr 2022 02:38:57 GMT

@nimuthumhemacha

As for not being able to change plans, try a different browser, a tab in incognito mode, or a totally different device..could be finicky website issues you are experiencing.

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and your Available Funds shows enough to renew/change your plan, or the lost/stolen trick does not help you get your account reactivated, then ask CSA for assistance.

You can submit a ticket with Customer Support Agents (CSA) through methods found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent