topic Re: Vouchers in Get Support

Vouchers

ChristineBonnel — Sat, 16 Apr 2022 21:04:07 GMT

Hi I bought a voucher for $60 and I cannot get it on my phone no matter which way I try phone * 611 or online.. I need it it's important

Re: Vouchers

JoyLuck — Sat, 16 Apr 2022 21:12:32 GMT

@ChristineBonnel

When and where did you buy the vouchers? Some vouchers take up to 24 hours to activate.

Edit: if more than one set of numbers try those. 611 is easiest way to add.

Re: Vouchers

ChristineBonnel — Sat, 16 Apr 2022 21:13:09 GMT

I bought it from a gas station for $60 I came for too 67 something. And every time I call in the pin number it says that it's not valid

Re: Vouchers

ChristineBonnel — Sat, 16 Apr 2022 21:13:42 GMT

But I can also see that it was paid cash and that the transaction went through

Re: Vouchers

JoyLuck — Sat, 16 Apr 2022 21:16:05 GMT

@ChristineBonnel

If you still can’t add them contact a CSA.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Vouchers

softech — Sat, 16 Apr 2022 21:18:04 GMT

@ChristineBonnel vouchers from some stores need 24 hours to become active. it is an issue with the store system and not become PM imposes that

Has it been 24 hours yet? which gas station you got it from?

Re: Vouchers

ChristineBonnel — Sat, 16 Apr 2022 21:21:04 GMT

I bought it from the ultramar Lansdowne Street East Peterborough Ontario

Vouchers

darlicious — Sat, 16 Apr 2022 21:21:05 GMT

@ChristineBonnel

Which gas station? Shell is immediately valid. Husky can take several hours as will Irving and Petrocan. You also only get two attempts to add the voucher before waiting one full hour before trying again. Be sure to use the 12 digit PIN # not any other 12 digit # on the voucher. Make sure you are using the voucher and not the receipt.

More examples and info can be found here...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Vouchers

ChristineBonnel — Sat, 16 Apr 2022 21:21:50 GMT

No it has not been 24 hours

Re: Vouchers

softech — Sat, 16 Apr 2022 21:28:06 GMT

@ChristineBonnel if it has not been 24 hours and you are no rush to renew , you can wait the full 24 hours first

Next time, try to get vouchers from SDM, 711, loblaws, Shell, Walmart their vouchers works immediately without the wait time

Re: Vouchers

darlicious — Sat, 16 Apr 2022 21:29:00 GMT

@ChristineBonnel

Ultramar is a retailer that has not been reported on yet by members. You can check validity with customer support but you may have to wait up to 24 hours to add it. Wait 3 hours and try again. Continue to try to add it in 3 hour increments until it is accepted. We would appreciate if you report back when it does become valid and you were able to load it to your account. If you wish to add your redeemed voucher and experience with Ultramar to the voucher catalogue you will help others in the future by adding that reference.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Vouchers

JL9 — Sat, 16 Apr 2022 22:03:12 GMT

For future reference, there is also a website (recharge.com) where you can buy voucher that are activated immediately only thing is there is a small service fee, so if you want to save money go to one of the stores where there is no hold.

Re: Vouchers

Korth — Mon, 18 Apr 2022 01:30:20 GMT

@JoyLuck wrote:

Some vouchers take up to 24 hours to activate.

My experience is that PM Payment Vouchers are activated immediately, at point of payment. I think the system is designed so that it can't even accept payment without generating a valid PIN at the same time, it gets an input it produces and output, as idiot-proofed (and fraud-proofed) as possible.

Unless a cashier (or customer) screws up, somehow. Usually selling/purchasing prepaid funds for the wrong provider. Must be Public Mobile. Must not be Telus, Koodo, etc.