topic Re: Roaming Inquiries in Get Support

Roaming Inquiries

Azouz20a — Sat, 16 Apr 2022 20:15:47 GMT

I am public mobile user and I had to travel to Saudi Arabia about a week ago. Ever since I got here, I tried connecting to the local networks here but everytime I try to connect the phone gives me a prompt saying "Your sim card does not allow a connection to this network". I thought it was an addons issue and so I registered with the 300 international minutes addon but still I can't connect to any network in here! I need some help on how can I connect and start roaming.

Thanks,

Monem Azouz

Re: Roaming Inquiries

HALIMACS — Sat, 16 Apr 2022 20:18:35 GMT

@Azouz20a

Public Mobile ONLY works in Canada, and in the USA when a US Roaming add-on is purchased.

The international minutes calling add-ons are for use when IN CANADA and calling the included destination countries.

Re: Roaming Inquiries

JoyLuck — Sat, 16 Apr 2022 20:19:05 GMT

@Azouz20a

Public Mobile only works while you are in Canada or the US with an add on. It will not work in Saudi Arabia.

Roaming Inquiries

darlicious — Sat, 16 Apr 2022 20:57:54 GMT

@Azouz20a

There is no roaming outside of the US for public mobile customers. You will have to purchase a local SIM card. You can contact customer support and explain your honest mistake on the purchase of the 300 international minutes add on and ask for a credit to be applied to your account.

Here is some info on buying local SIM cards in Saudia Arabia....

https://www.traveltomtom.net/destinations/middle-east/saudi-arabia/sim-card-saudi-arabia

https://www.phonetravelwiz.com/buying-a-sim-card-in-saudi-arabia-guide/

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

Re: Roaming Inquiries

JL9 — Sat, 16 Apr 2022 22:00:51 GMT

You can use a free voip app for calls as well if you have access to wifi, you can find many different options online (whatsapp and textnow seem to be quite popular)

Re: Roaming Inquiries

esjliv — Sun, 17 Apr 2022 03:18:57 GMT

@Azouz20a - you can ignore that copy/paste 3 liner, 2 posts up, about contacting customer support. It would be wasting Public Mobile customer support staff's time, and yours as well, as others have already answered your question.

Safe travels.