topic Re: My Account in Get Support

My Account

Taurock — Sat, 16 Apr 2022 16:10:45 GMT

Want my plan updated now. Scheduled for April 22. Thanks

Re: My Account

HALIMACS — Sat, 16 Apr 2022 16:13:38 GMT

In order to update your plan early (without CHANGING plans), you need a Customer Support Agent to do that. Recommend doing on NEXT RENEWAL date.

Here’s the process for changing plans, first login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: My Account

Dunkman — Sat, 16 Apr 2022 16:13:20 GMT

@Taurock

If you want to renew your plan earlier, you will need to contact customer service agent. You will lose whatever is remaining in your present plan. PM does not pro-rate plans.

You can change to a different plans immediately yourself via your self service account.

Re: My Account

softech — Sat, 16 Apr 2022 16:14:49 GMT

@Taurock do you need to renew now because you used up the data or minute and you need to start a new cycle now?

If that is the case, then you will have to open a ticket with PM Support for early renewal, I suggest you to load enough fund first. Then once PM support validated your identity, they can proceed using the fund in your My Account

To open ticket with PM:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: My Account

dust2dust — Sat, 16 Apr 2022 16:17:01 GMT

Since it's only a few days, if you are out of data you could buy data add-ons. If you are out of 100 minutes you could buy the $5 500 minutes. These add-ons rollover on your account without another charge until all used.

Re: My Account

Meow — Sat, 16 Apr 2022 16:20:19 GMT

Yes, you can change your plan NOW. You will be charged immediately.

Re: My Account

JL9 — Sat, 16 Apr 2022 17:20:21 GMT

This is the route I would go, you are less than a week away, might as well maximize value and stretch your dollar.