https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-for-full-plan-with-options-basic-30-day-service-started/m-p/176422#M54366 <P>Hello,<BR /><BR />I just purchased a sim card today and activated service. I do not know if it was due to ad block being enabled, an issue with something else on my end, or if it was a mistake with the website, but I set up my phone plan to be 90 days, unlimited calling to Canada/US, global texting, and the 3 gb + bonus data, for $180 per 90 days.</P><P>&nbsp;</P><P>I got the confirmation texts that service was started, etc, but I was getting the "Sign into the network" notification, which would not go away with any APN changes. I eventually went back online onto my account and found that my account was somehow started with only the basic 30 day plan with no options added ($10), which was removed from my balance. I had to top off my account to get back to the $180 so I could enable my service.</P><P>&nbsp;</P><P>After I had the $180 in my account, I changed my plan and right away, the data connected, and everything worked great.</P><P>&nbsp;</P><P>This is less of a "I need help" message and more of a "possible bug" or "possible solution" if someone else has similar issues of not being able to start service properly. I will be messaging the moderators to see if I can be credited the topping off amount.</P> Tue, 04 Jan 2022 19:27:23 GMT MikeJ 2022-01-04T19:27:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-for-full-plan-with-options-basic-30-day-service-started/m-p/176422#M54366 <P>Hello,<BR /><BR />I just purchased a sim card today and activated service. I do not know if it was due to ad block being enabled, an issue with something else on my end, or if it was a mistake with the website, but I set up my phone plan to be 90 days, unlimited calling to Canada/US, global texting, and the 3 gb + bonus data, for $180 per 90 days.</P><P>&nbsp;</P><P>I got the confirmation texts that service was started, etc, but I was getting the "Sign into the network" notification, which would not go away with any APN changes. I eventually went back online onto my account and found that my account was somehow started with only the basic 30 day plan with no options added ($10), which was removed from my balance. I had to top off my account to get back to the $180 so I could enable my service.</P><P>&nbsp;</P><P>After I had the $180 in my account, I changed my plan and right away, the data connected, and everything worked great.</P><P>&nbsp;</P><P>This is less of a "I need help" message and more of a "possible bug" or "possible solution" if someone else has similar issues of not being able to start service properly. I will be messaging the moderators to see if I can be credited the topping off amount.</P> Tue, 04 Jan 2022 19:27:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-for-full-plan-with-options-basic-30-day-service-started/m-p/176422#M54366 MikeJ 2022-01-04T19:27:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-for-full-plan-with-options-basic-30-day-service-started/m-p/176423#M54367 <P><SPAN>Yes, this is a known bug that has occurred in recent activations in the past couple of months. &nbsp; The mods should be able to add the extra amount back to your account as a credit to use toward future purchases/renewals.</SPAN></P><P>&nbsp;</P><P><SPAN>Click this&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">Moderator_Team</A><SPAN>&nbsp;link to private message for assistance.</SPAN><BR /><SPAN>More info on moderators:&nbsp;&nbsp;</SPAN><A href="http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank">http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452</A></P><P>Include your phone number.</P> Mon, 07 Aug 2017 04:03:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-for-full-plan-with-options-basic-30-day-service-started/m-p/176423#M54367 SD08 2017-08-07T04:03:29Z