topic Re: roaming package in Get Support

roaming package

qw — Sat, 16 Apr 2022 15:03:33 GMT

I will be buying the roaming package for $20 one day before I leave for the US. Will I be able to determine if the roaming feature works before I leave for the US?

Re: roaming package

will13am — Sat, 16 Apr 2022 15:05:57 GMT

@qw , the real test of the service is when you are connected to a roaming partner in the US which you cannot do until you arrive there. Generally, if you see the roaming add-on in the overview tab in your self serve account, you are good to go.

Re: roaming package

Meow — Sat, 16 Apr 2022 15:08:19 GMT

@qw wrote:
I will be buying the roaming package for $20 one day before I leave for the US. Will I be able to determine if the roaming feature works before I leave for the US?

I do not think there is actual check will US add-on will work in US.

But as long as you can see that package as part of your Plan (among Plan's allowances) you should be OK.

When yo get to US, reboot, activate roaming and try to connect to AT&T or T-mobile.

If you have any issues come back here and guys might have some additional advises.

Re: roaming package

hTideGnow — Sat, 16 Apr 2022 15:09:27 GMT

Hi @qw , many reason could affect it work or not.

Generally speak, it will work. Make sure you connect to TMobile or AT&T.

If it really does not work, when you are back, you can open a ticket with PM CS Agent and try to ask for a refund.

If you are there long, look for local prepaid SIM instead, it is cheaper

Re: roaming package

BKNS27 — Sat, 16 Apr 2022 16:40:06 GMT

@qw

Remember that the US Roaming is only 10 days so you might want to wait until you arrive at your destination to activate the roaming.

Also, it is a two part step to purchase.
1. Add the amount in your account.

2. Make the purchase of the Roaming package you need.

Then follow the instructions noted by others to reboot your phone and select T-Mobile or AT&T cellular network.

Re: roaming package

JL9 — Sat, 16 Apr 2022 17:25:29 GMT

How long are you going away? Also many people who have used it are saying T-Mobile is the better option to connect to due to the 3G issues in the US with AT&T

Re: roaming package

qw — Sun, 17 Apr 2022 14:10:52 GMT

Thanks