topic Re: Issue registering credit card in Get Support

Issue registering credit card

dkyei — Tue, 04 Jan 2022 19:27:19 GMT

I had issues trying to activate a SIM card as I couldn't get past the credit card payment stage. I tried multiple credit card with different instituions. The Public Mobile moderator team had to help me activate the SIM card using a new number and then ported my number from my old service provider. When trying to go through the self service to set up my plan and payment, I encounter the same issue through the self service. I cannot register any credit cards for payment. The error message that I get is:

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

Anybody have a solution?

Re: Issue registering credit card

SD08 — Mon, 07 Aug 2017 02:19:59 GMT

When the billing system rejects your credit card, sometimes trying the following works:
-clear your browser cookies/cache
-use a different browser
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)
-try again later
In the payment page, enter your name, address, postal code exactly as they appear on your credit card statement. If necessary, shorten the info you enter on the PM form by cutting off the last characters. If you have a suite/apt number, you can try eliminating that info from the form.
Note: If attempting a payment, be sure to check your credit card account after each attempt to avoid multiple charges.

Alternatively, to make payment, you could buy Public Mobile vouchers from various retailers listed here: https://publicmobile.ca/en/on/how-to-pay
As that list may be outdated, it's best to contact the retailer to confirm what they have before you visit them.

If none of these tips or options work for you, then you should send a private message to the Moderator Team for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue registering credit card

dkyei — Mon, 07 Aug 2017 03:15:30 GMT

I have already tried all the items mentioned, including various credit cards. All result in the same error message.

My street name ends with the word "Drive" and I have tried "Dr" as this is what my credit card statement has and also eliminating it completely.

Haven't tried the payment voucher and am afraid to do so if the problem is the Public Mobile payment process / application.

I have sent a private message to the moderator team and am hoping they will be able to help.

Re: Issue registering credit card

SD08 — Mon, 07 Aug 2017 03:28:04 GMT

Since you're contacting the mods, you should also have them check if there's now a block against any of your credit cards from having made multiple attempts in a short period. This is important if you plan on eventually adding the card later for autopay. The mods will be back on duty at 9AM EDT.

More info about moderators:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Issue registering credit card

dkyei — Mon, 07 Aug 2017 03:32:53 GMT

Thank you. That is a good point.

Re: Issue registering credit card

dkyei — Mon, 14 Aug 2017 15:35:19 GMT

I have gotten this issue resolved. Not sure why there was an issue with processing the credit card when I was trying to activate the SIM card myself, but the reasons I was given why the problem still existed after the Public Mobile moderator team set up my account are as follows:

You cannot use a credit card on a new Public Mobile account, if it is already being used for an existing Public Mobile account.
Any more than 3 attempts will cause the credit card number to be blocked.

So I would recommend anyone having the same payment problem while activating a SIM card themselves to:

If you have an existing Public Mobile account, use a different credit card than the one listed on the current account.
During the credit card registration, if you do not get through after the first two attempts, contact the moderator team through a private message and they will set you up.

Re: Issue registering credit card

CS_Agent — Mon, 14 Aug 2017 15:53:10 GMT

Hi dkyei,

Thank for your update and this helpful guideline for customers who are having credit card registration issues.

Cheers

Abdoulaye

Re: Issue registering credit card

Robauld — Wed, 30 Aug 2017 02:49:12 GMT

I’m having the same issues. How do I get it resolved?

Re: Issue registering credit card

dkyei — Wed, 30 Aug 2017 04:58:16 GMT

Private message the moderator team and they will get you set up. Include a screenshot of the error message you are getting.

Re: Issue registering credit card

dkyei — Wed, 30 Aug 2017 05:06:42 GMT

Also, I am not sure if you have read the replies to my posting. I have copied one from @SD08 from a few weeks back here:

When the billing system rejects your credit card, sometimes trying the following works:
-clear your browser cookies/cache
-use a different browser
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)
-try again later
In the payment page, enter your name, address, postal code exactly as they appear on your credit card statement. If necessary, shorten the info you enter on the PM form by cutting off the last characters. If you have a suite/apt number, you can try eliminating that info from the form.
Note: If attempting a payment, be sure to check your credit card account after each attempt to avoid multiple charges.

Alternatively, to make payment, you could buy Public Mobile vouchers from various retailers listed here: https://publicmobile.ca/en/on/how-to-pay
As that list may be outdated, it's best to contact the retailer to confirm what they have before you visit them.

If none of these tips or options work for you, then you should send a private message to the Moderator Team for help.