topic Promotion missing! in Get Support

Promotion missing!

HubieDee — Sat, 16 Apr 2022 02:13:16 GMT

Hello, my 3GB promotion disappeared from my account recently! Where did it go??

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 02:21:08 GMT

@HubieDee - you used it all up, is what happens when GB's disappear on accounts, normally.

What promotion are you specifically referring to?

Re: Promotion missing!

HubieDee — Sat, 16 Apr 2022 02:28:41 GMT

Oh, it's been on my account for over a year. I thought it was a monthly promotion. I got the promotion when I purchased it in store.

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 02:40:19 GMT

@HubieDee we are customers and members here on the forum, and have no access to your account.

Some promotions are added on every cycle for a period of so many months...some are giving for as long as you are a customer as per the terms and conditions of course.

Some promotions are addons, so they do not get added each cycle; and once used up they are gone.

I don't know which promotion you are talking about. Do you have any records of it? Or, maybe screenshots of your overview or plan details areas, when the promotion was lists?

Re: Promotion missing!

HubieDee — Sat, 16 Apr 2022 03:13:03 GMT

Thank you so much for trying to help me out with us. I really wish I took a screenshot of it. It has been there since I joined over a year ago. Do you know if there's anyone that I can actually speak to from public mobile about this?

Re: Promotion missing!

JL9 — Sat, 16 Apr 2022 03:27:33 GMT

It may be a 12 month promotion.

You can either use the chatbot or send a private message to CS_Agent and inquire about this particular promo

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 03:29:08 GMT

@HubieDee wrote:
Thank you so much for trying to help me out with us. I really wish I took a screenshot of it. It has been there since I joined over a year ago. Do you know if there's anyone that I can actually speak to from public mobile about this?

@HubieDee - CSA should have access to see what promo you have/had.

Check with them to see what they can provide, contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Promotion missing!

HubieDee — Sat, 16 Apr 2022 03:34:35 GMT

Thank you so much for your help. I just contacted an agent.

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 03:34:50 GMT

@HubieDee - can you find your promo amongst these announcements anywhere?

https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?filter=location&q=3GB&noSynonym=false&inactive=false&advanced=true&location=forum-board:Announcements&page=3&sort_by=-topicPostDate&collapse_discussion=true&search_type=thread

I found a 3GB from 2019, but looking at your community start date I am thinking it is a later one. Although community start dates don't always correlate with activation dates.

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 03:41:44 GMT

@HubieDee wrote:
Oh, it's been on my account for over a year. I thought it was a monthly promotion. I got the promotion when I purchased it in store.

@HubieDee - if this was a particular store promotion (London Drugs have sometimes offered specific ones) then your promotion may not be listed in that announcement area link I provided.

If you know the activation date, I wonder if the store would have any details of this promotion?

If not, hopefully a CSA will be able to assist you.

Re: Promotion missing!

esjliv — Sat, 16 Apr 2022 03:54:53 GMT

@HubieDee

Some info from the forum here from October 2020, this happens to match your community start month/year:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Any-flash-sale-on-deal-recently-from-PM/m-p/603552/highlight/true#M408949

Does this sounds right?

Unfortunately, the link in the 1 1/2 year old post seems to be repurposed, so it does not give the finer details of the promotion.

I think this redflag post is in reference to the same one:

https://forums.redflagdeals.com/public-mobile-get-3gb-data-0-when-you-join-public-mobile-2408406/

It states:

"Bonus data will expire if the account becomes inactive or the rate plan is changed." Did either of these things happen to lose the promo?

Re: Promotion missing!

HubieDee — Sat, 16 Apr 2022 04:00:03 GMT

No. Neither of those happened.