topic Re: Password nor working in Get Support

Password nor working

guimolivia38 — Fri, 15 Apr 2022 17:29:30 GMT

Hello,

How can i open my account under my email xxxxxx@xxxx.com because i need to upgrade my connection but i forget my password and security questions, can you call me to my phone xxx xxxx.

Edit by Dunkman: removed personal information

Re: Password nor working

dabr — Fri, 15 Apr 2022 17:28:33 GMT

@guimolivia38 First use the down arrow on your post and edit and delete your email and number as you're posting on an open forum.

If you're unable to login using Forgot Password link, then submit a ticket via the chatbot and ask for a password reset. Here's a link to the chatbot: https://www.publicmobile.ca/en/on/get-help

Re: Password nor working

Dunkman — Fri, 15 Apr 2022 17:31:58 GMT

@guimolivia38

Were you able to access your account before?

When you first activated your plan, did you activate in store or at home?

There is no person to contact you. All customer service is done online. You likely need to contact customer service agent as described above.

Re: Password nor working

esjliv — Fri, 15 Apr 2022 17:35:01 GMT

@guimolivia38 - if you have never created a self serve account before, but you are a current customer, you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

~~I will reiterate with what dabr said - This is a public forum, please edit your post to remove any personal information.~~

@Dunkman to the rescue. 🙂

Re: Password nor working

guimolivia38 — Fri, 15 Apr 2022 17:42:13 GMT

How can i go to my post and my email address that i mentioned there

Re: Password nor working

guimolivia38 — Fri, 15 Apr 2022 17:43:49 GMT

How can i go to my post so that i will delete my email and other important info

Re: Password nor working

guimolivia38 — Fri, 15 Apr 2022 17:45:07 GMT

How can i edit my post i cannot see it now? Where can i find it? Thanks

Re: Password nor working

dabr — Fri, 15 Apr 2022 17:47:55 GMT

@guimolivia38 Oracle Dunkman has kindly already deleted your personal information from your post. However, to go to your posts you just need to click on your avatar or your username (edit: @guimolivia38 )in your posts and will be able to see your posts/responses there.

Re: Password nor working

esjliv — Fri, 15 Apr 2022 17:46:27 GMT

@guimolivia38 - that down pointing arrow on the top, right of your post is where you can edit.

🙂

Re: Password nor working

guimolivia38 — Fri, 15 Apr 2022 17:59:24 GMT

Thank you for doing deleting those important info appreciate it.