topic Re: New account. Data doesn't work. in Get Support

New account. Data doesn't work.

Rgnar — Tue, 04 Jan 2022 19:27:13 GMT

I activated a simcard last night, amd ported my number over. Data will not connect onto my phone. I've restarted my phone, double checked that data was purchased, and have filled out the APN fields correctly. Still not able to connect to mobile data. Phone is compatible as it is an unlocked LG G5.

Any thing I am missing to connect to mobile data? Is there a waiting period for mobile data connection?

Re: New account. Data doesn't work.

will13am — Sun, 06 Aug 2017 03:27:31 GMT

Try doing a network reset on the phone. It should be in the backup and resets tab of the settings.

Re: New account. Data doesn't work.

Rgnar — Sun, 06 Aug 2017 03:33:49 GMT

That did not work.

Re: New account. Data doesn't work.

mimmo — Sun, 06 Aug 2017 03:37:35 GMT

You might need a factory reset

Re: New account. Data doesn't work.

mimmo — Sun, 06 Aug 2017 03:41:36 GMT

Before doing a reset i would pop sim in a different phnone and check data and check tbat the data addon is in your overview page.

Re: New account. Data doesn't work.

ShawnC13 — Sun, 06 Aug 2017 03:48:40 GMT

@Rgnar, first I would start with the simpliest thing and make sure that mobile data is turned on. I have had it where mine got turned off somehow. Next step would be to verify that your LG G5 APN settings match this

Re: New account. Data doesn't work.

Rgnar — Sun, 06 Aug 2017 05:07:51 GMT

Thank you. The factory reset seems to have worked. In hindsight, it seems pretty obvious. Thanks again.

Re: New account. Data doesn't work.

mimmo — Sun, 06 Aug 2017 05:20:07 GMT

it was only some phones lg g4 and g5 (for sure) and possible a couple others that had this issue.

Re: New account. Data doesn't work.

bossbruin — Mon, 03 Jun 2019 20:25:31 GMT

i did the network reset and reentered the apn information. data is working. thank you.