topic Re: Help me to get back my accy in Get Support

Help me to get back my accy

Farjy — Fri, 15 Apr 2022 04:53:09 GMT

Hello i cant login to my account. Either the user name is not working or the password reset option. I’m so confused need help to login . Please let me know how can I do rhat ?
thanks

Re: Help me to get back my accy

softech — Fri, 15 Apr 2022 04:58:50 GMT

@Farjy is your phone service working? Any chance it was suspended and you have not load fund for at least 90 days? If suspended and you didn't load fund to reactivate within 90 days, the account would have been closed

However, if your service is working or suspended but still within 90 days, you can first try using the Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/ ). Enter any email address you might have used. If you got the correct one, it will then ask you the answer to the security question you have selected earlier.

If you cannot self reset your password, then open a ticket with PM Support and they can sort this out for you:

https://selfserve.publicmobile.ca/forgot-password/

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Help me to get back my accy

JL9 — Fri, 15 Apr 2022 05:30:58 GMT

If the reason is because it is beyond 90 days you won't be able to access your account or get that number back. You would need to activate a new sim. You could use the same email if you would like and open a new account but would have a new number, etc.

Re: Help me to get back my accy

computergeek541 — Fri, 15 Apr 2022 06:32:27 GMT

Re: Help me to get back my accy

BKNS27 — Fri, 15 Apr 2022 06:34:44 GMT

@Farjy

If you haven’t gone over 90 days without payment. Try clearing your cache, cookies and go into incognito then using your email address as the user name then your password.

Re: Help me to get back my accy

Farjy — Fri, 15 Apr 2022 10:07:26 GMT

In contact with an agent, my phone isn’t suspended also cleaning cache didn’t work. So let’s see what happens with agent 😥