topic Re: SIMon chatbot? in Get Support

SIMon chatbot?

HALIMACS — Tue, 12 Apr 2022 23:52:40 GMT

Anyone know where it went?

I know it can be accessed through Get Help section... but no longer on posting pages?

Re: SIMon chatbot?

JL9 — Tue, 12 Apr 2022 23:59:36 GMT

Seems to have disappeared for like a week now for some

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

you can just bookmark that.

Re: SIMon chatbot?

esjliv — Tue, 12 Apr 2022 23:59:57 GMT

@HALIMACS - been gone for about a week. SIMon is overworked and stressed out and needed some personal time.

Actually, I have no idea. Maybe PM is trying to direct people to the Get Help section more often.

Re: SIMon chatbot?

Dunkman — Wed, 13 Apr 2022 14:19:14 GMT

Public mobile is aware of the issue.

It was a decision made by the website design team. Might come back in the future.

As mentioned above, can access to clicking Get Help section and then chat SIMon button.

Re: SIMon chatbot?

will13am — Thu, 14 Apr 2022 18:58:22 GMT

SIMon is "hiding" at the bottom of the webpage.

Re: SIMon chatbot?

dabr — Thu, 14 Apr 2022 19:27:59 GMT

@will13am So it is...has it always been there or only since the "bubble" option got removed?

Re: SIMon chatbot?

will13am — Thu, 14 Apr 2022 21:12:16 GMT

I am not 100% sure. When the chat bubble disappeared, I went looking for SIMon and found it at the bottom of the webpage where usually the obscure stuff is placed.

Re: SIMon chatbot?

EdSA — Sat, 30 Apr 2022 05:59:41 GMT

SIMon needs improvement.

Re: Confusing Customer Support?

hTideGnow — Tue, 03 Jan 2023 19:57:44 GMT

HI @darlicious you are a regular , but why you so against open ticket with Chatbot? you should have all the trick to get through SIMON and able to open ticket without being go round and round in Chatbot like those newbies

One thing I like Simon, after you open ticket, you have a ticket number as a reference. This is the best "proof" you need for any future argument.

I understand private message is easy, but Chatbot has it usage too. I usually suggest people to use Chatbot to open first, the private message to follow up