topic Re: Did not receive $2 after registering autopay in Get Support

Did not receive $2 after registering autopay

michael333_9 — Fri, 15 Apr 2022 01:07:57 GMT

I had selected autopay when active the phone and In my self serve account, it also shows currently autopay is registered. However, regular fee plus tax is charged without $2 discount and for next cycle, it also show regular fee. Please help, thanks

Re: Did not receive $2 after registering autopay

HALIMACS — Fri, 15 Apr 2022 01:10:30 GMT

@michael333_9

If you are activated on or after January 25th, 2022, you are on the new public point system.

This does not include $2 auto-pay discount, but points for the plan amount value.

Re: Did not receive $2 after registering autopay

dust2dust — Fri, 15 Apr 2022 01:10:22 GMT

If you signed up after later January then the $2 discount is gone. You get points now.

Re: Did not receive $2 after registering autopay

michael333_9 — Fri, 15 Apr 2022 02:45:19 GMT

Thanks and well note. they should remove this promotion if it is expired.

Re: Did not receive $2 after registering autopay

michael333_9 — Fri, 15 Apr 2022 02:45:59 GMT

Thanks

Re: Did not receive $2 after registering autopay

JL9 — Fri, 15 Apr 2022 02:55:42 GMT

So you did activate after Jan 25th. I feel your pain I thought the 2 autopay discount was still a thing too and disappointed to find out it isn't. Instead you get 5% of what you pay so anything under 40 you get less and if you have a 15 plan or 25 plan, you get 75 cents and 1.25 respectively 💩 lol

Re: Did not receive $2 after registering autopay

computergeek541 — Fri, 15 Apr 2022 03:20:57 GMT

@JL9 wrote:
So you did activate after Jan 25th. I feel your pain I thought the 2 autopay discount was still a thing too and disappointed to find out it isn't. Instead you get 5% of what you pay so anything under 40 you get less and if you have a 15 plan or 25 plan, you get 75 cents and 1.25 respectively 💩 lol

The new points program is universially worse for all price plans compared to old rewards system. It can only possibly work out better over the longer run for customers who regularly buy many add-ons. The new points system isnt able to compete with the old loyalty rewards.

Re: Did not receive $2 after registering autopay

dust2dust — Fri, 15 Apr 2022 03:34:49 GMT

It wasn't really a promotion. Just the old rewards system. And they haven't bothered to clear all the mentions of it related to new accounts.

Re: Did not receive $2 after registering autopay

Zyl — Fri, 15 Apr 2022 07:15:40 GMT

@michael333_9 Where do you see that? If you want, you can make a suggestion to Public Mobile for them to re-design their webpage to remove the advertisement of this incentive under the old reward system.

You can make your suggestion by sending a private message to @J_PM after clicking on the "Messages" icon on this "Community" page.

Thank you.

Re: Did not receive $2 after registering autopay

michael333_9 — Fri, 15 Apr 2022 21:40:30 GMT

Thank you and will do

Re: Did not receive $2 after registering autopay

Meow — Tue, 19 Apr 2022 18:27:54 GMT

@michael333_9 wrote:
Thanks and well note. they should remove this promotion if it is expired.

Could you please post a link or screenshot when it says you get $2 off for autopay?

I was not able to find it and they have info about points only.

But even this is misleading:

Nobody can earn 20 points except you_know_who...

Re: Did not receive $2 after registering autopay

hTideGnow — Tue, 19 Apr 2022 18:38:26 GMT

HI @Meow I do not agree that it is misleading. Oracle can earn $20. They are regular customers. They are selected group but everyone is welcome when there is opening.

Like me, I never got $15, but I would not say nobody can earn it just because I didn't get it

Re: Did not receive $2 after registering autopay

michael333_9 — Tue, 19 Apr 2022 23:26:37 GMT

After the activation process, I expected the $2 discount. When I found there is no discount at all, I tried to figure out if this is system problem, I tried “ Chang Plan”, It shows the info. I had wrote an email to J_PM last week per suggestion. However I did not receive feedback yet and please see attached.

Re: Did not receive $2 after registering autopay

dabr — Tue, 19 Apr 2022 23:41:14 GMT

@michael333_9 I see what you mean, yep PM (as usual) don't bother updating all the details where the $2 autopay discount was mentioned and it's definitely still showing on the Change Plans page.

I would take a screenshot of that and ask CSA about honouring the discount although they most likely will not, but maybe they might offer some small compensation, perhaps extra one time data or something. Either way, I'd still want to bring that up to PM managements attention, so tagging @J_PM would be a good idea too.

Re: Did not receive $2 after registering autopay

dust2dust — Tue, 19 Apr 2022 23:42:59 GMT

You're absolutely right. That's what was being sold, that's what you bought. The people that are here know that the $2 is no more. But for a newly arriving customer, how could they know? I think I would ask for a $50 account credit equivalent to 2 years of the $2 reward (a nice rounding up). Or if you like data then a nice healthy add-on.

This place is very slow with changing things. This is their error and oversight. You deserve the $2 autopay reward because that's what you bought in to. That's the bill of goods you were sold. Otherwise it's fraud and the old bait and switch. You could even take this to the CCTS.

Good luck.

Re: Did not receive $2 after registering autopay

dust2dust — Wed, 20 Apr 2022 00:09:46 GMT

So I ran an activation and unless this really recently changed...