topic Re: Slow data in Get Support

Slow data

chris3400 — Fri, 15 Apr 2022 02:24:40 GMT

Any chance anyone can help me how to improve the data on my phone? i can’t even watch a video without it stopping ever 5 seconds and searching takes forever. It’s always been like this and now tempted into looking for another plan

Re: Slow data

esjliv — Fri, 15 Apr 2022 02:34:40 GMT

@chris3400 - it could be possible network issues that are hopefully temporary.

But, you could always try these things that could improve your connection/service:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

edit: do you have another phone you can try your SIM card into for a few days to see if the issue is the same? This could rule out a device issue.

Re: Slow data

will13am — Fri, 15 Apr 2022 02:35:01 GMT

@chris3400 , the mobile data speed for this service is heavily throttled. You should look at streaming a lower bit rate/resolution video.

Re: Slow data

HALIMACS — Fri, 15 Apr 2022 02:48:42 GMT

@chris3400

If your device is set to LTE under network settings, try forcing it to 3g ONLY, if your device allows you to select this option.

Re: Slow data

JL9 — Fri, 15 Apr 2022 02:50:23 GMT

Yes sole day this will allow it to go from 3 to 10 and work much faster

Re: Slow data

computergeek541 — Fri, 15 Apr 2022 03:24:14 GMT

@JL9 wrote:
Yes sole day this will allow it to go from 3 to 10 and work much faster

The HSPA network isn't limited to 10Mbps. In places that are DC-HSPSA enabled, it can go much faster than 10Mbps with a maximum theoretical speed of about 42Mbps.