topic Re: Roaming US in Get Support

Roaming US

SriD — Fri, 15 Apr 2022 02:04:17 GMT

I purchased funds but it wouldn’t let me purchase roaming. The “buy add-on” button doesn’t work

Re: Roaming US

darlicious — Fri, 15 Apr 2022 02:09:29 GMT

You added funds to your account balance. Can you go back and select your US Roaming add on again, confirm and submit your purchase. Are you currently in the US? US Roaming add ons start at the time of purchase and expire 240 hours (24 hours ×10 days) later.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Roaming US

esjliv — Fri, 15 Apr 2022 02:17:11 GMT

@SriD wrote:
I purchased funds but it wouldn’t let me purchase roaming. The “buy add-on” button doesn’t work

@SriD - do you have an Active Public Mobile Plan ?

You can only purchase and use any addon with a current Active Plan.

Note, when purchasing an Add-On, be sure to:
1. Add funds to your account, if you don't have sufficient funds

2. Go back to the Add-Ons page and select your Add-On.

Re: Roaming US

HALIMACS — Fri, 15 Apr 2022 02:19:20 GMT

@SriD

Try logging out, clearing cache and cookies, opening incognito tab, then log into self serve again.

Now, does the Available Funds equal the desired add on your wish to purchase?

Try to select it again. Then connect to the T Mobile network (when in the US)

Then reboot your device.

Re: Roaming US

esjliv — Fri, 15 Apr 2022 02:18:58 GMT

Also @SriD did you hit the " + " sign of the addon you want to add to your account...like shown in this example.. PLUS SIGN on the right, bottom: