topic Re: Help: changing a plan is failed in Get Support

Help: changing a plan is failed

deyneko1 — Tue, 04 Jan 2022 19:27:08 GMT

I tried to change my old plan to unlim call province + unlim global SMS + 3gb + bonus. It was an message that it will change on August 4. Then it was strange red inscription in my account kind of "yout account was suspended". But at the end I have same plan. What to do?

Re: Help: changing a plan is failed

NDesai — Sun, 06 Aug 2017 00:34:47 GMT

If you still see the suspended warning, wait till tomorrow morning and see if it changes. If not, you can send a private message to the Moderator_Team with your account# and ph#.

Re: Help: changing a plan is failed

Mana — Sun, 06 Aug 2017 00:36:14 GMT

@deyneko1 I think you stumbled upon a common bug. If you still have service, please don't worry and check your account again tomorrow morning.

If it still doesn't fix itself then please send a private message to @CS_Agent explaining your issue and providing your number.

Thanks.

Re: Help: changing a plan is failed

deyneko1 — Sun, 06 Aug 2017 00:44:36 GMT

No, there's no warning message anymore. At present time it is usual picture expect payment. 😉

Re: Help: changing a plan is failed

Mana — Sun, 06 Aug 2017 00:52:53 GMT

If you have service then please don't worry about it. Please wait till tomorrow and see if it fixes itself otherwise, please private message @CS_Agent

thanks