topic Re: hi in Get Support

hi

josh1 — Tue, 04 Jan 2022 20:38:55 GMT

can anyone help i logged into my account changed plan but can't call text or anything

hi

josh1 — Fri, 02 Mar 2018 20:43:36 GMT

hi i tryed to change my plan on my acoount now i can't call text or anything

Re: hi

ky01 — Fri, 02 Mar 2018 20:50:46 GMT

You should send a message to the moderators for assistance. In your message, include all relevant information in your message, such as account number, PIN phone number, detailed problem description.

Click here to send a message to the moderators

get told about this part on nothing hmmm

josh1 — Fri, 02 Mar 2018 20:51:59 GMT

well i get deactivated cause public can't get back to people

Re: hi

Korth — Fri, 02 Mar 2018 20:53:53 GMT

@josh1

Try restarting your device. And give it a few hours for the network-side to catch up with the billing-side. If it still doesn't work within a day then you might have to contact the mods for assistance.

It would be helpful to know what kind of phone/device you have. And where you purchased it (ie: are you certain it's not carrier-locked), etc.

Re: get told about this part on nothing hmmm

CS_Agent — Fri, 02 Mar 2018 20:56:28 GMT

Hi @josh1

I've responded to your private message. Please check your inbox.

Best,

Syed

Re: get told about this part on nothing hmmm

josh1 — Fri, 02 Mar 2018 20:57:18 GMT

ok ill check it out now

Re: get told about this part on nothing hmmm

NDesai — Fri, 02 Mar 2018 21:04:47 GMT

@josh1 Keep the conversation/discussion on this same topic you created instead of creating new one for every reply.

Re: hi

josh1 — Thu, 14 Apr 2022 22:49:25 GMT

Need help no service with new sim card

Re: hi

hTideGnow — Thu, 14 Apr 2022 22:56:41 GMT

hi @josh1 Login to My Account , check if the plan is Active. If it is, click Change SIM card and follow the steps there to request changing it to the new SIM card